Michael Cody Monnier
Principal Solutions Engineer
Chicago,IL
Summary
Accomplished technology professional with over 11 years of experience at both the startup level and enterprise SaaS organizations. This includes senior and thought leadership roles in solutions engineering, solutions architecture, customer success, technical account management, and implementation operations.
Overview
11
11
years of professional experience
4
4
years of post-secondary education
Work History
Principal Solutions Engineer
Qualtrics
Chicago, IL
07.2022 - 10.2023
- Presales technical consultant and solutions architect for new and existing enterprise customers in US and Canada (average deal size of $1M+ ACV)
- Helped achieve >100% of team sales quota every quarter
Senior Solutions Engineer
IManage
Chicago, IL
01.2021 - 06.2022
- Recruited by sales leadership after 4+ years in enterprise customer success
- Provided technical support and thought leadership for new and existing enterprise (large law) customers throughout US and Canada (average deal size of $1M+ ACV)
Senior Customer Success Manager (Enterprise Team Lead)
IManage
Chicago, IL
01.2017 - 01.2021
- As founding member of CS organization, helped grow global team of CSM during scale from less than 10 to over 1,000 global cloud customers
- Worked with C-level stakeholders, as well as internal departmental leadership to continuously adapt, grow, and improve CS methodology and customer experience
Senior Manager, Customer Success
BookedOut
Chicago, IL
01.2016 - 01.2017
- Founding member of customer success organization
- Managed large-scale projects and introduced new systems, tools, and processes to build out customer success team and methodology
Key Account Manager
Oracle NetSuite
Chicago, IL
01.2015 - 01.2016
- Instrumental in growing high-value accounts through customer success, technical discovery, and solution selling of enterprise ERP software
- Achieved >100% of sales quota for FY15
Application Sales Representative
Oracle
Chicago, IL
01.2014 - 01.2015
- Direct sales of enterprise CPQ software (Configure, Price, Quote)
- #1 in ACV bookings for FY14
Account Representative
Applied Systems
Chicago, IL
07.2012 - 01.2014
- Technical account management and sales support for enterprise insurance technology customers
- #1 in ACV bookings for FY13
Education
Bachelor of Arts - Public Relations And Organizational Communication
University of Illinois At Urbana-Champaign
Champaign, IL 08.2008 - 05.2012
Skills
JavaScript
Timeline
Principal Solutions Engineer
Qualtrics
07.2022 - 10.2023
Senior Solutions Engineer
IManage
01.2021 - 06.2022
Senior Customer Success Manager (Enterprise Team Lead)
IManage
01.2017 - 01.2021
Senior Manager, Customer Success
BookedOut
01.2016 - 01.2017
Key Account Manager
Oracle NetSuite
01.2015 - 01.2016
Application Sales Representative
Oracle
01.2014 - 01.2015
Account Representative
Applied Systems
07.2012 - 01.2014
Bachelor of Arts - Public Relations And Organizational Communication
University of Illinois At Urbana-Champaign
08.2008 - 05.2012
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