Summary
Overview
Work History
Education
Skills
Timeline
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Michael Collins Jr

Michael Collins Jr

Houston,TX

Summary

An understanding Youth Developer looking to tackle new responsibilities and build upon skills earned over established career and education. Devoted to ensuring the safety, well-being. and welfare of youth offenders. Exceptional experience counseling medium to high-risk offenders and evaluating offender progress.

Overview

10
10
years of professional experience

Work History

Installer/Service Tech

REED Commercial Services
02.2018 - Current
  • Complete tasks related to the installation of various types of equipment
  • Install the equipment, remove old equipment, and test connections to make sure they're working properly
  • Make sure to clean up the work area and answer all questions and concerts properly.
  • Trained new installers on best practices and company procedures, fostering a collaborative learning environment that strengthened overall team performance.
  • Expedited installation times with efficient scheduling and coordination of resources.

Field Inspector

WSP INSPECTIONS
09.2017 - 12.2018
  • Responsible for construction oversight of specific discipline, special inspections, reviews and auditing of the construction work
  • Exercise responsible and ethical decision-making regarding funds, resources and conduct and adhere to WSP's Code of Conduct and related policies and procedures.
  • Investigated complaints, incidents, and accidents at work sites.
  • Completed thorough written descriptions and took photographs to document conditions.

Guardian Water Technician

PARKS & COFFEE
08.2016 - 03.2017
  • Rescue and restore property damaged by water, fire and mold and other peril
  • Respond 24 hours a day to emergencies, and pride helps to 'bring order to the chaos' of restoring a home or business to its pre-loss condition.
  • Coordinated with other departments on matters related to security and safety policies.
  • Maintained confidentiality of sensitive information at all times while adhering to relevant privacy regulations.

Transportaion Security Officer

Homeland Security
09.2015 - 02.2016
  • Identified potential airport, rail, and mass transit security concerns and completed more in-depth checks as part of investigation.
  • Responded to critical security incidents by applying standard operating procedures designed to minimize loss of life and damage to property.
  • Managed access control points strategically located throughout the transportation facility, limiting unauthorized entry.
  • Safeguarded transportation operations at commercial airports and railway stations.
  • Controlled situations resulting from security breaches by engaging and containing suspects until police or other security personnel arrived.
  • Developed and maintained positive rapport with passengers and other airport personnel.

T.O.P. Contact Representative

U.S. Department Of Treasury
01.2014 - 06.2015
  • Contributed to company growth through consistent high-quality interactions with clients and prospects.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Improved customer satisfaction by resolving issues efficiently and professionally.
  • Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
  • Performed various clerical duties by filing and faxing documents and creating customer databases.
  • Resolved associate, tool and service delivery issues revealed by statistical reports.

CPS Investigator 11

Texas Department Of Family Protection Service
Houston, TX
11.2013 - 03.2014
  • Assisted families in understanding their rights during the investigation process while maintaining a respectful relationship.
  • Arranged medical and psychiatric tests to identify difficulties and indicate potential remedial approaches.
  • Maintained detailed case histories, metrics and reports to meet strict standards.
  • Managed high caseloads effectively, prioritizing tasks to meet strict deadlines and maintain compliance with state regulations.
  • Developed strong rapport with clients through empathetic listening and clear communication, fostering trust during difficult situations.
  • Gained extensive knowledge in data entry, analysis and reporting.

Education

Social Deviance, General Business, Micro Economics, Psychology of Learning, Macro Economics - Criminal Justice

Sam Houston State University
12.2005

Skills

  • Record Management
  • Conflict Resolution Techniques
  • Phycology techniques
  • Differentiated instruction
  • PowerPoint
  • Lesson Planning
  • Quality Control
  • Material Preparation
  • Employee Training/Coaching
  • Office Supply Manager
  • Data Organization
  • Organization & Time Management
  • MS Office
  • Data Entry
  • Analytical & Critical Thinking
  • 50 WPM Accurately
  • Facsimile
  • Customer Service
  • Payroll Experience
  • Multi-tasking
  • Advanced Organizational Skills
  • Detail Oriented
  • Resourceful
  • Highly Skilled Interpersonal and Communication Specialist
  • Level 1, 2 and 3 Commissioned Officer Certificate Holder
  • Estimating abilities
  • Following safety practices
  • Site surveys
  • Work Orders

Timeline

Installer/Service Tech

REED Commercial Services
02.2018 - Current

Field Inspector

WSP INSPECTIONS
09.2017 - 12.2018

Guardian Water Technician

PARKS & COFFEE
08.2016 - 03.2017

Transportaion Security Officer

Homeland Security
09.2015 - 02.2016

T.O.P. Contact Representative

U.S. Department Of Treasury
01.2014 - 06.2015

CPS Investigator 11

Texas Department Of Family Protection Service
11.2013 - 03.2014

Social Deviance, General Business, Micro Economics, Psychology of Learning, Macro Economics - Criminal Justice

Sam Houston State University

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Michael Collins Jr