Michael D. Gutierrez JR
Portage,IN
Summary
Highly-effective and safety conscious Service Engineer skillful in managing technical relationships with customers, meeting business and project needs, and adapting to overcome difficulties. Offering 5 years of knowledge-base experience.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Service Engineer / Shop Manager
Northern Plant Services
02.2023 - Current
- Enhance customer satisfaction by promptly addressing service requests and providing technical solutions.
- Reduce equipment downtime by performing regular maintenance checks and implementing preventive measures.
- Improve system efficiency with thorough troubleshooting and root cause analysis of technical issues.
- Increase client retention, delivering exceptional customer service during on-site visits and remote support sessions.
- Operate heavy industrial equipment including vacuum trucks and jetstream hydroblasting pumps.
- Implement safety conscious approach to the preparation and execution of jobs.
Shift Manager
Valvoline Instant Oil
09.2021 - 02.2023
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.
- Promoted a positive work environment through open communication and constructive feedback.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Contributed to increased sales revenue by motivating staff to achieve individual and team goals consistently.
Carpenter
Hiller Construction
06.2021 - 08.2022
- Improved project efficiency by accurately interpreting blueprints and executing carpentry tasks according to specifications.
- Enhanced client satisfaction by consistently meeting project deadlines and maintaining high-quality craftsmanship in all carpentry work.
- Reduced material waste by precisely measuring, cutting, and assembling lumber for various construction projects.
- Collaborated with other skilled tradespeople to ensure seamless integration of carpentry work within larger construction projects.
- Increased safety on job sites by diligently following industry best practices and OSHA guidelines during all carpentry tasks.
Education
High School Diploma -
Portage High School
Portage, IN06.2021
Skills
- Equipment Assembly
- Equipment Installation
- Report Preparation
- Preventive Maintenance
- Fire Safety Training
- Industrial Mobile Equipment Operator
- Leadership Capabilities
- Team Work
- Safety Procedures
- Mechanical Aptitude
Certification
- OSHA 30-Hour Certification
- Forklift Certification
- Hazwhopper 40-Hour Certification
- Construction Safety Management Certification
Timeline
Service Engineer / Shop Manager
Northern Plant Services
02.2023 - Current
Shift Manager
Valvoline Instant Oil
09.2021 - 02.2023
Carpenter
Hiller Construction
06.2021 - 08.2022
High School Diploma -
Portage High School
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