Carlos Betances
Deltona,FL
Summary
Service professional with strong background in troubleshooting, repair, and maintenance of complex systems. Demonstrates exceptional skill in team collaboration, adapting to changing needs, and ensuring optimal performance. Recognized for reliability, technical expertise, and results-driven approach. Proficient in diagnostics, system optimization, and customer support.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Depot Service Engineer / Field Service Engineer
Injector Support & Service
04.2020 - 02.2025
- Nationwide travel to high acuity hospitals for service, repair, and calibration of Contrast Dye Injectors in departments including, but not limited to: MRI, CT, and Operating Rooms.
- Installation of Mavig Suspension Systems (Mavig Suspension Systems Certified Installer)
- Bench Technician and Loaner System Quality Control
- Sale preparation of refurbished Contrast Dye Injector Systems
- Repair level training on multiple Contrast Dye Injector Systems (Bayer/Medrad, Mallinckrodt, Liebel Flarsheim/Guerbet, Bracco/Acist)
- Customer technical support and in-service training
- Contrast Injector preventive maintenance and repair instruction for all onboarding company hires and external customer training.
- Site evaluation for Contrast Dye Injector System installations
- Team lead, job Scheduling, and customer coordination in high acuity facilities
- Confidential handling of crucial customer and patient information per HIPAA regulations.
Stairlift / Patient Lift Installer
Handicare
01.2019 - 04.2020
- Laid out materials and system components to prepare for installation.
- Operated tools, equipment, and machinery according to safety standards.
- Installed complete systems at new residential and business construction sites.
- Enhanced customer satisfaction by providing timely and accurate installations.
- Collaborated with team members to ensure smooth workflow and successful project completion.
- Managed inventory effectively, ensuring all necessary supplies were on hand for each project without excess waste or stockpiling materials.
- Addressed client concerns professionally, demonstrating a commitment to excellent customer service throughout the installation process.
- Facilitated smoother installations, organizing tools and materials in advance.
- Optimized workflow by effectively prioritizing installation tasks, resulting in timely project completion.
Warehouse Manager
Handicare
08.2018 - 01.2019
- Conducted periodic audits of inventory levels to ensure accuracy, identifying discrepancies for swift resolution.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Maintained a safe work environment by enforcing strict adherence to OSHA guidelines and company policies.
- Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements.
- Boosted customer satisfaction through timely order fulfillment and accurate inventory tracking.
- Redesigned warehouse layout to accommodate new equipment, maximize space utilization, and optimize processes.
- Reduced product damage with improved packaging methods and training staff on proper handling techniques.
Warehouse Manager
Quirk Wholesale
08.2017 - 06.2018
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Conducted periodic audits of inventory levels to ensure accuracy, identifying discrepancies for swift resolution.
- Reduced product damage with improved packaging methods and training staff on proper handling techniques.
- Communicated regularly with cross-functional teams to improve coordination between departments.
- Boosted warehouse operations performance by overseeing dispatching and setting optimal employee schedules.
- Developed strong team of warehouse employees with comprehensive training programs and performance evaluations.
- Ensured compliance with safety regulations through regular inspections, staff training, and policy updates.
- Increased customer satisfaction by ensuring orders were accurately and promptly fulfilled, leading to repeat business and positive reviews.
- Optimized shipping and receiving operations, ensuring timely dispatch and receipt of goods with minimal delays or damage.
- Maintained compliance with all regulatory requirements, conducting regular audits and adjustments as needed to meet changing standards.
- Managed budgeting for warehouse operations, carefully allocating resources to areas with highest return on investment.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
- Organized records of vehicles, schedules and completed orders.
- Created and enforced detailed organization processes to increase quality and service standards.
- Reduced worker accidents by implementing improved safety standards and monitoring procedures.
Parts Advisor
Quirk Jeep
01.2017 - 08.2017
- Provided excellent customer service through clear communication, swift issue resolution, and thorough knowledge of products and services offered.
- Enhanced customer satisfaction with prompt and accurate fulfillment of parts orders for various vehicle models.
- Developed comprehensive understanding of proprietary software systems used for cataloging, ordering, invoicing, and record-keeping purposes within the industry.
- Assisted with training new team members, sharing insights and best practices gleaned from years of experience in the field.
- Increased sales revenue through upselling, cross-selling, and recommending suitable alternatives when required items were unavailable or discontinued.
- Managed returns and warranties efficiently, minimizing financial loss for the company while maintaining positive customer relationships.
- Streamlined parts ordering process by establishing strong relationships with suppliers and maintaining up-to-date knowledge of available inventory.
- Reduced turnaround time for repairs by ensuring timely delivery of essential components to the service department.
- Optimized storage solutions within the warehouse to maximize space utilization while maintaining easy access to frequently requested items.
Warehouse Manager
Alpine Bearing
09.2001 - 01.2017
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Conducted periodic audits of inventory levels to ensure accuracy, identifying discrepancies for swift resolution.
- Maintained a safe work environment by enforcing strict adherence to OSHA guidelines and company policies.
- Redesigned warehouse layout to accommodate new equipment, maximize space utilization, and optimize processes.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements.
- Built motivated warehouse team to consistently accomplish operations goals and exceed performance targets.
- Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability.
- Reduced product damage with improved packaging methods and training staff on proper handling techniques.
- Ensured compliance with safety regulations through regular inspections, staff training, and policy updates.
- Facilitated smooth expansion of warehouse space to accommodate business growth, overseeing construction projects and integration of new systems.
- Enhanced team productivity with regular training sessions on safety and operational procedures.
- Coordinated with sales and marketing teams to ensure accurate inventory levels for promotional campaigns, avoiding stockouts or overstocking.
- Implemented preventive maintenance schedule for warehouse equipment, reducing downtime and repair costs.
- Improved efficiency and accuracy in order picking and packing processes, using technology to guide and verify worker activities.
- Organized team-building activities that improved morale and strengthened collaboration among warehouse staff.
- Improved safety records, conducting thorough risk assessments and implementing stringent safety protocols.
- Maintained compliance with all regulatory requirements, conducting regular audits and adjustments as needed to meet changing standards.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
Education
Accounting - Accounting And Finance
Norman Thomas
Manhattan, NYSkills
- Technical support
- Field service
- Equipment assembly
- Mechanical aptitude
- Equipment installation
- Equipment operation
- Parts replacement
- Schematic reading
- Hardware repair
- Blueprint reading
- Machine repair
- Inventory maintenance
Certification
OSHA 10
Languages
Spanish
Native or Bilingual
Timeline
Depot Service Engineer / Field Service Engineer
Injector Support & Service
04.2020 - 02.2025
Stairlift / Patient Lift Installer
Handicare
01.2019 - 04.2020
Warehouse Manager
Handicare
08.2018 - 01.2019
Warehouse Manager
Quirk Wholesale
08.2017 - 06.2018
Parts Advisor
Quirk Jeep
01.2017 - 08.2017
Warehouse Manager
Alpine Bearing
09.2001 - 01.2017
Accounting - Accounting And Finance
Norman Thomas
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