Michael D. Martin
District Manager
Annapolis,MD
Summary
Results-driven Management Consultant adept at helping companies improve operational efficiency, team productivity and employee motivation. Hands-on leader with exceptional organizational, critical thinking and prioritization skills. Possessing 15 years of related experience and passion for contributing to business success. Results-focused management professional offering 15 years of progressive leadership experience. Transforms high-potential staff into outstanding leaders demonstrating creativity and savvy critical to financial and operational success.
Overview
17
17
years of professional experience
Work History
Management Consultant
The Supra Group
San Antonio, United States
02.2019 - Current
- Evaluated diverse organizational systems to identify workflow, communication and resource utilization issues.
- Compiled research data and gave professional presentations highlighting finds and recommended optimizations.
- Evaluated current processes to develop improvement plans.
- Created and optimized records management strategies to coordinate and protect information.
- Produced detailed and relevant reports for use in making business decisions.
- Increased employee satisfaction and motivation through training classes, meetings and special workshops.
- Gathered, documented and modeled data to assess business trends.
- Helped develop proactive and successful business policies to meet changing demands.
VP of Operations
Juice Joint
San Antonio, Texas
07.2016 - 07.2022
- Operated, consulted, and managed up to five brick and mortar locations Planned, developed, and built out commercial white-box spaces into a retail restaurant
- Managed up to 60 employees
- Managed all accounts payable, receivable, and payroll Developed Sales Plans, hosted Events, coordinated Ad campaigns Sales Forecasting for weather, time of year, current events
- Managed multiple social media platforms Managed all employees’ schedules, Managed all inventory and ordering
- Served in all roles of business operations and upper-level management Trained Employees from new hire to fully trained employees Improved efficiency, sequence of service, order expediting, and table-turn times in all dining outlets to achieve a gain in daily sales
- Served with zero additional labor or overhead costs while lowering food costs
- Established customer service training programs for all customer-facing employees Boosted guest satisfaction scores from 89% to 95% within 6 months of program launch
- Counsel and discipline staff when necessary
- Spearheaded cross-functional initiatives across departments to achieve business goals for bottom-line profits.
- Identified and solved issues with production, workforce and material sourcing to drive business objectives.
Combat Infantry Sergeant
The United States Marine Corps
Hawaii
09.2001 - 07.2009
- Performed reconnaissance in Kunar Province and conducted night operations
- Directed Supporting Fire to suppress enemy fire and counter-insurgency operations during a direct ambush Uncovered enemy arms cache
- Maintained an extensive number of rifles, javelin and tow missile launchers, machine guns, and grenade launchers
- Made life and death decisions in high-pressure environments
- Supervised operation and organizational maintenance of weapon systems and special equipment
- Trained and instructed subordinates under my command
- Evaluated terrain and recorded topographical information such as river levels
- Diffused hostile situations with superior negotiation techniques
- Patrolled enemy areas in highly dangerous conditions and terrain
Education
Bachelor of Science - Technical Management and Business Administration
Devry University
San Antonio06.2013
Skills
- Resource utilization
- Employee engagement
- Search Engine Optimization
- Business planning
- Financial Management
- Contract Management
- Staff Management
- Customer Relations
Additional Information
- DECORATIONS , 2 Certificates of Commendation Presidential Letter of Achievement Letter of Commendation Commandant of the Marine Corps Combat Action Ribbon Iraq Combat Action Ribbon Afghanistan Sea Service Deployment Ribbon (2nd Award) Global War on Terrorism Medal Iraq Campaign Medal Afghanistan Campaign Medal Good Conduct Medal Navy Unit Commendation Medal
Renewable Energy
Affluent in Environmental and Renewable Energy Projects.
Designed my own home off grid solar, water and waste management systems
Consulted friends and colleagues on the importance, challenges and rewards of sustainable living
Currently developing a geothermal solar cooling and de icing / cleaning system
Timeline
Management Consultant
The Supra Group
02.2019 - Current
VP of Operations
Juice Joint
07.2016 - 07.2022
Combat Infantry Sergeant
The United States Marine Corps
09.2001 - 07.2009
Bachelor of Science - Technical Management and Business Administration
Devry University