Michael Dixon
Mount Airy,NC
Summary
Reliable Manager demonstrating high level of ownership and initiative. Quick and effective at decision-making and learning skills while maintaining excellent customer service throughout sales experience. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Overview
4
4
years of professional experience
Work History
Deli Clerk
Lowes Foods
Mount Airy, MD
03.2021 - 07.2022
- Sanitized and kept work areas tidy by cleaning surfaces, equipment and floors, removing trash and maintaining machinery.
- Assessed customer needs, evaluated food allergies and suggested additional menu items as appropriate.
- Followed recipes and customer requests to prepare high-quality, delicious meals.
- Maintained cleanliness of the deli area and equipment.
Manager
McDonald's
Mount Airy, NC
10.2019 - 03.2021
- Trained current employees on additional job positions to maintain coverage of roles at all times.
- Opened and closed store by processing daily paperwork, balancing register drawers, producing staffing schedules and preparing deposits.
- Greeted and encouraged feedback from customers, using feedback to implement positive changes within store.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Crew Trainer
Burger King
Mount Airy, NC
01.2019 - 09.2019
- Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
- Collaborated with trainees to bolster understanding of project management, safety and inventory waste to meet pre-established business thresholds for operation.
- Stayed up to date on requirements of all team positions to optimize training.
- Lent hands-on training services to maximize employee efficiency.
Cashier
Dollar General
Mount Airy, NC
08.2018 - 11.2018
- Assisted with purchases, locating items and signing up for rewards programs.
- Scanned customer purchases, supporting transactions to streamline sales process.
- Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
- Properly verified customer identification for alcohol or tobacco purchases.
Education
High School Diploma -
Surry Community College
Dobson, NC05.2018
Skills
- Issue and conflict resolution
- Contract development and management
- Staff development
- Systems and automation applications
- Customer service
- Supervision
Timeline
Deli Clerk
Lowes Foods
03.2021 - 07.2022
Manager
McDonald's
10.2019 - 03.2021
Crew Trainer
Burger King
01.2019 - 09.2019
Cashier
Dollar General
08.2018 - 11.2018
High School Diploma -
Surry Community College