Michael E. Justice
Raleigh,NC
Summary
Motivated Branch Manager passionate about providing excellent customer service and exceeding expectations. Talented professional well-versed in service marketing and credit offerings. Inspires staff loyalty through strong leadership and communication skills.
Overview
32
32
years of professional experience
Work History
Branch Manager
OneMain Financial
Durham, NC
04.2008 - 10.2024
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
Branch Manager
Equity One
Durham, NC
04.2001 - 04.2008
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
Branch Sales Manager
Associates Financial Services
Raleigh, NC
04.1993 - 04.2001
- Led by example, exhibiting strong work ethic and consistently meeting or exceeding individual sales targets while inspiring team members to do the same.
- Coached and mentored sales team members to enhance individual performance, ultimately contributing to the overall success of the branch.
- Managed branch sales, customer service, finances and recordkeeping.
- Set clear performance goals for the sales team, providing regular feedback on progress toward targets while offering support where needed.
Education
High School Diploma -
Fayetteville State University
Fayetteville, NC06.1980
Skills
- Branch Operations Management
- Customer Service
- Customer Relationships
- Excellent time management skills
Timeline
Branch Manager
OneMain Financial
04.2008 - 10.2024
Branch Manager
Equity One
04.2001 - 04.2008
Branch Sales Manager
Associates Financial Services
04.1993 - 04.2001
High School Diploma -
Fayetteville State University