Michaele Seigo
Lansing,MI
Summary
Lean Six Sigma Yellow Belt Certified healthcare professional with a proven track record in organizational development, provider relations, and value-based care program coordination. Experienced in driving process improvement initiatives at a regional level, resulting in increased efficiency and improved patient outcomes. Dedicated to delivering high-quality patient care while optimizing operational performance within the healthcare industry.
Overview
20
20
years of professional experience
Work History
Patient Safety Specialist
University of Michigan Health Sparrow
05.2024 - Current
- Monitors Patient Safety and Quality Outcomes
- Assists with implementation of reliable systems to support evidence based care to improve clinical outcomes and patient safety
- Leads root cause analysis to establish timelines and priorities for projects, coordinates action plans and monitors results that are consistent with overall goals
- Ensures compliance with regulatory and accreditation standards for patient safety
- Assesses the organization’s current patient safety culture and implements creative strategies to heighten this culture
Quality Improvement Analyst
Centene Corporation
06.2023 - 05.2024
- Performed attribution audits to ensure accurate patient panel alignment
- Created monthly member movement report to show movement between health plans/providers
- Produced reports showing HEDIS treatment opportunities remaining for the measure year
Quality Improvement Specialist
McLaren Greater Lansing
12.2022 - 06.2023
- Managed abstraction, report submission, process improvement, and staff/provider education for CMS Inpatient Psychiatric Facility Quality Reporting Program
- Partnered with Patient Safety Clinical Risk and organizational leaders to improve work processes following adverse events
- Represented Quality Improvement as active member of MGL Falls committee
- Created chart abstracted chronological timelines for use in Root Cause Analyses
Patient Safety & Clinical Risk Analyst
McLaren Greater Lansing
10.2021 - 10.2022
- Supported all facets of MHC Patient Safety & Clinical Risk Program Plan
- Managed McLaren Safety First Files, Severity A-D, ensures thorough review/investigation until closure
- Managed a robust Good Catch recognition program
- Performed safety rounds with leadership, discusses safety concerns with staff, escalates concerns appropriately
- Performed data mining from McLaren Safety First for performance improvement projects
- Trended/monitored aggregate safety first files for process improvement opportunities
- Onboarded new leaders to safety first file management
- Lead facilitator of Peer Recognition workgroup
- Represented Patient Safety as active member of MGL Falls committee
Quality Improvement Specialist
McLaren Medical Group
12.2018 - 10.2021
- Coordinated Quality programs for Lansing region McLaren-owned and independent primary care physician practices to effectively measure and document quality outcome measurements
- Created, distributed, and interpreted reports and educational materials to providers, clinical team, and organizational leaders
- Created departmental onboarding/training program
- Lead team as cross functional HEDIS subject matter expert and PCMH program liaison
- Completed regional, practice, and provider level audits to determine improvement opportunities
- Engaged with physicians and leaders to maintain/improve Value Based Care programs, including Patient Centered Medical Home (PCMH), Physician Group Incentive Plan (PGIP) and Medicare Shared Savings Program
Quality Management Assistant
McLaren Medical Group
08.2017 - 04.2018
- Conducted thorough chart audits to ensure NCQA HEDIS required services and procedures were completed and standards were met
- Compiled and analyzed data to identify trends related to gaps in patient care
- Developed training materials/procedures to educate providers and staff on program requirements
- Compiled and profiled the quality effectiveness of providers and implemented quality improvement plans when needed
Nurse Assistant
McLaren Greater Lansing
02.2005 - 08.2017
- Provided direct care and support to patients under supervision of nursing staff
- Represented the medical/surgical unit as an active member of the Patient Safety Council, assisting in improving patient and employee safety and improving patient outcomes
- Recognized by peers and supervisors for quality care, effective leadership and focus on positive patient outcomes
Education
Bachelor of Business Administration - Human Resources
Davenport University
Grand Rapids, MI04.2017
Associate of Applied Science - General Education
Lansing Community College
Lansing, MI12.2009
Skills
- Incident investigation
- Quality improvement
- Healthcare regulations
- Basic life support
- Medical terminology
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Problem-solving abilities
Accomplishments
- Successful coordination of quality standards program involving clinical offices to ensure quality metrics were met
- Actively participated in the development of programs, materials and tools for provider and staff education focused on program requirements to increase provider engagement and improve quality of care
- Collaborated with teams at all organizational levels to optimize policies and standard operating procedures
Timeline
Patient Safety Specialist
University of Michigan Health Sparrow
05.2024 - Current
Quality Improvement Analyst
Centene Corporation
06.2023 - 05.2024
Quality Improvement Specialist
McLaren Greater Lansing
12.2022 - 06.2023
Patient Safety & Clinical Risk Analyst
McLaren Greater Lansing
10.2021 - 10.2022
Quality Improvement Specialist
McLaren Medical Group
12.2018 - 10.2021
Quality Management Assistant
McLaren Medical Group
08.2017 - 04.2018
Nurse Assistant
McLaren Greater Lansing
02.2005 - 08.2017
Bachelor of Business Administration - Human Resources
Davenport University
Associate of Applied Science - General Education
Lansing Community College
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