Michaele Smith
Thibodaux,LA
Summary
Dynamic professional with extensive experience in retail and customer service. Strong expertise in developing effective merchandising strategies and enhancing customer satisfaction through effective communication and problem resolution. Committed to driving sales and improving operational efficiency.
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
9
9
years of professional experience
Work History
Full Time Merchandiser
Frito Lay
Houma, LA
12.2024 - Current
- Developed and implemented effective product display strategies to maximize shelf space utilization.
- Analyzed sales trends to optimize inventory management and improve stock availability.
- Trained and mentored new team members on merchandising standards and best practices.
- Collaborated with cross-functional teams to execute promotional campaigns and enhance brand visibility.
- Enhanced customer engagement through visually appealing merchandise layouts and strategic positioning.
- Led initiatives to streamline processes, improving efficiency in product replenishment cycles.
- Updated pricing and signage to complete product displays and educate customers.
- Improved overall store appearance by performing routine maintenance tasks such as cleaning shelves, updating signage, and reporting damaged fixtures for repair or replacement.
- Verified products appeared at correct locations in proper quantities.
- Assisted customers in locating desired items or suggesting suitable alternatives when necessary, contributing to an elevated shopping experience.
- Boosted sales by implementing effective merchandising strategies and visually appealing displays.
- Negotiated with suppliers for timely and cost-efficient product deliveries, maintaining inventory flow.
Customer Service Representative
Uhaul Moving And Storage
Remote
02.2021 - 12.2024
- Resolved customer inquiries and issues through effective communication and problem-solving techniques.
- Assisted in training new team members on customer service protocols and system usage.
- Enhanced customer satisfaction by providing timely and accurate information regarding products and services.
- Collaborated with cross-functional teams to streamline processes and improve service delivery efficiency.
- Implemented strategies for handling escalated complaints, effectively turning negative experiences into positive outcomes.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
Digital Shopper
Walmart
Raceland, LA
06.2017 - 01.2021
- Analyzed customer purchasing patterns to enhance product placement and inventory management.
- Collaborated with cross-functional teams to develop promotional strategies that increased consumer engagement.
- Implemented solutions for improving online shopping experience, resulting in higher customer satisfaction ratings.
- Trained new team members on digital platform operations and best practices for customer interaction.
- Developed training materials focused on enhancing operational efficiency within the digital shopping team.
- Enhanced customer satisfaction by efficiently addressing and resolving digital shopping inquiries.
- Analyzed customer behavior data to create personalized recommendations, leading to more effective upselling and cross-selling opportunities.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
Education
High School Diploma -
Central High School
Raceland, LA06-2016
High School Diploma -
Central High School
Raceland, LA06-2016
Skills
- Reliable and punctual
- Friendly and outgoing
- Stock rotation
- Pricing and shelf labeling
- Active listener
- Merchandise planning
- Visual merchandising
- Pricing and signage updates
- Sales techniques
- Customer relationship management (CRM)
- Retail
- Time management
- Multitasking
- Customer service
- Adaptability and flexibility
- Problem-solving
- Critical thinking
- Multitasking Abilities
- ICD-10
- HIPAA compliance
- Medical terminology expertise
- Medical coding guidelines
Timeline
Full Time Merchandiser
Frito Lay
12.2024 - Current
Customer Service Representative
Uhaul Moving And Storage
02.2021 - 12.2024
Digital Shopper
Walmart
06.2017 - 01.2021
High School Diploma -
Central High School
High School Diploma -
Central High School