Michael Groff
Spurger
Summary
Knowledgeable information technology specialist sets up and optimizes workstations, training users and assisting with process improvement implementation in diverse areas. Familiar with business practices and it standards. Excellent skills in infrastructure, data management and enterprise operations.
Overview
7
7
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work History
Fiber Optic Splicer
Charter Spectrum
Charlotte
10.2023 - 12.2025
- Spliced and terminated fiber optic cables, ensuring optimal signal strength and minimizing downtime for clients.
- Conducted thorough inspections of fiber optic installations, enhancing overall network performance and reliability.
- Trained and mentored junior splicing technicians, fostering skill development and adherence to industry best practices.
- Utilized advanced splicing tools and equipment, ensuring precise connections and adherence to safety standards.
- Conducted tests on fiber optic cables and corrected faults.
- Terminated and spliced single-mode fibers using fusion splicing techniques.
IT Technician
WestRock
Piscataway
09.2021 - 09.2023
- Diagnosed and resolved hardware and software issues, ensuring minimal downtime and enhancing operational efficiency.
- Installed, configured, and maintained IT systems and network infrastructure, improving user accessibility and system performance.
- Provided technical support to end-users, fostering a culture of problem-solving and enhancing user experience.
- Collaborated with cross-functional teams to implement technology solutions, streamlining processes and boosting productivity.
- Developed and maintained documentation for IT processes, contributing to knowledge-sharing and operational consistency.
- Troubleshot system issues related to network connectivity, software installation and configuration, printing.
Satellite Installation Technician
Dish Network Corp
Englewood
02.2019 - 08.2021
- Installed satellite systems and ensured optimal signal strength, enhancing customer satisfaction and service reliability.
- Conducted thorough site surveys to determine installation requirements, improving overall efficiency and reducing service calls.
- Coordinated with clients to schedule installations, fostering strong relationships and ensuring timely completion of projects.
- Managed inventory of installation tools and equipment, ensuring availability and minimizing delays during service calls.
- Mounted satellite dishes on roofs or other structures in accordance with safety regulations.
Education
Comp Tia A+ - Information Technology
Guthrie Job Corps
Guthrie, OK 03.2017 - 02.2020
Skills
- Fiber optic splicing
- Fiber optic termination
- Signal strength optimization
- Network performance enhancement
- Technical support
- IT systems maintenance
- Hardware troubleshooting
- Software troubleshooting
- Network infrastructure installation
- Client communication
- Cross-functional collaboration
- Inventory management
- Site survey execution
- Safety compliance
- Fault correction
- Fusion splicing techniques
- Training and mentoring
- Installation tools management
- Connector inspection
- Network troubleshooting
- Optical loss testing
- OTDR testing
- Fiber termination
- Signal analysis
- Cable preparation
- Testing devices
- Emergency repair response
Certification
- Comp tia A+
Timeline
Fiber Optic Splicer
Charter Spectrum
10.2023 - 12.2025
IT Technician
WestRock
09.2021 - 09.2023
Satellite Installation Technician
Dish Network Corp
02.2019 - 08.2021
Comp Tia A+ - Information Technology
Guthrie Job Corps
03.2017 - 02.2020