Hi, I’m
MICHAEL GUERICH
Irving,TX
Overview
8
years of professional experience
Work History
EXCELA
Underwriting Technician
04.2021 - 10.2022
Job overview
- Identified and entered objective data at a high level of accuracy, performed data entry tasks from paper and document images
- Utilized system functions to perform data look-up and validation
- Analyzed and indexed insurance, legal, and financial documents
- Identified, classified, and sorted documents electronically
- Updated records on multiple local databases and locate, retrieve, maintain, organize and assist underwriters
USA 800
Technical Support/Customer Service Representative
08.2018 - 04.2021
Job overview
- Maintained call control to efficiently handle all calls
- Effectively maneuvered through scripting and various computer and web based applications
- Remained knowledgeable and up to date on all new clients, programs and script changes
- Multi-tasked using several applications at once, and handled data entry
- Explained to customers the best products for their needs
Target
Sales Floor/ Logistics Specialist
03.2015 - 08.2018
Job overview
- Recommended related products to increase customers' options and enrich the shopping experience
- Accepted and processed orders, operated the POS register and resolved returns issues
- Promoted special sales, offers and awareness of store loyalty program
- Restocking shelves with new merchandise, rotating seasonal items, and refilling display racks as needed
- Preparing shipments for delivery to other stores or to customers who ordered online
- Processing returns of damaged or defective merchandise with the shipping department or warehouse staff.
Education
Free State High SchoolLawrence, KS
High School Diploma
05.2012
University Overview
Skills
- Costumer Service expert
- Data Entry
- Inspection protocols
- Order Picking and Processing
- Bookkeeping
- Organized
- Adaptable
- Microsoft Proficient
- Interpersonal skills
- Conflict Resolution
Timeline
Underwriting Technician
EXCELA
04.2021 - 10.2022
Technical Support/Customer Service Representative
USA 800
08.2018 - 04.2021
Sales Floor/ Logistics Specialist
Target
03.2015 - 08.2018
Free State High School
High School Diploma