Results-driven hospitality professional with extensive experience in auditing and customer service. Skilled in identifying discrepancies, implementing corrective action plans, and developing streamlined processes to enhance operational efficiency. Adept at building strong customer relationships through active listening, clear communication, and a customer-centric approach. Recognized for delivering high-quality work in fast-paced environments while upholding ethical standards and company principles. Demonstrates strategic problem-solving, critical thinking, and a continuous improvement mindset to drive performance and exceed expectations. Thrives on discovering innovative systems to optimize workflows and improve organizational success.