Michael (Ian) Ungerer
Monterey
Summary
Experienced fine dining server/ Sommelier with extensive expertise in gourmet cuisine, wine, and spirits. Proven ability to deliver exceptional customer service, cultivate repeat business, and uphold a pristine dining atmosphere. Recognized for strong communication skills, multitasking capabilities in high-pressure environments, and a commitment to teamwork. Previous positions demonstrated effective problem-solving skills and attention to detail, leading to increased guest satisfaction.
Overview
5
5
years of professional experience
Work History
Fine Dining Server
C&S Oyster Bar &Prime Seafood
Atlanta
2023.11 - 2025.01
- Delivered outstanding customer service in fast-paced fine dining environment.
- Handled customer inquiries and resolved issues with professionalism and care.
- Delivered food and beverages promptly while maintaining menu knowledge.
Fine Dining Server
Chops Steakhouse & Bar
Atlanta
2022.01 - 2023.11
- Delivered information on menu items, offered suggestions, and processed orders.
- Monitored dining room to ensure optimal guest satisfaction and compliance with dining etiquette.
- Recommended dishes based on detailed knowledge of the menu and wine pairings.
Fine Dining Server
Bacchanalia (Michelin Star)
Atlanta
2021.01 - 2022.01
- Processed payments promptly at the end of meal service period using POS terminals.
- Adhered to all safety and sanitation policies when handling food and beverage items.
- Implemented and adhered to health and safety protocols to ensure a safe dining environment.
Fine Dining Server
Berns Steak House
Tampa
2020.01 - 2021.01
- Collaborated with kitchen staff to ensure timely meal preparation and delivery.
- Trained in wine and liquor service in order to provide full and positive experiences to guests.
- Demonstrated knowledge of wine list and recommended wines based on customer preferences.
Education
Bachelor of Science - Speech-Language Pathology
University of Central Florida
Orlando, FL1998-06
Skills
- Point of sale systems
- Menu knowledge
- Wine pairings
- Food safety
- Payment processing
- Customer service
- Attention to detail
- Food allergy awareness
- Wine history
- Table setting
- Bottle service
- Fine-dining expertise
Timeline
Fine Dining Server
C&S Oyster Bar &Prime Seafood
2023.11 - 2025.01
Fine Dining Server
Chops Steakhouse & Bar
2022.01 - 2023.11
Fine Dining Server
Bacchanalia (Michelin Star)
2021.01 - 2022.01
Fine Dining Server
Berns Steak House
2020.01 - 2021.01
Bachelor of Science - Speech-Language Pathology
University of Central Florida