Michael J. Brouhns
Orlando,FL
Summary
Motivated and performance-focused professional with 5 years in the timeshare industry and 8 years of sales experience. Proven history of exceeding sales targets through exceptional communication and relationship-building skills in sales, customer service, and team leadership. Adept at leading teams and driving performance improvement, with demonstrated ability to mentor and develop talent. Key competencies include:
Overview
6
6
years of professional experience
Work History
Assistant Supervisor
Bluegreen Vacations
Orlando, FL
11.2023 - Current
- Provided guidance, training, coaching, and mentoring to agents.
- Recruited and trained new employees to meet job requirements.
- Delivered consistent one-on-one and group training sessions to help improve skills and selling techniques.
- Managed a cohort of up to 15 agents, resulting in award-winning yearly achievements.
Training Liaison
Bluegreen Vacations
Orlando, FL
11.2022 - 11.2023
- Facilitated onboarding process for new employees.
- Guided new hires to achieve training and performance goals.
- Liaised with leadership to implement changes in training processes.
Sales Associate
Bluegreen Vacations
Orlando , FL
03.2022 - 11.2022
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Met individual targets set by supervisors for sales conversions and revenue generation.
- Maintained strong call control and quickly worked through scripts to address problems.
- Achieved top agent status in September 2022 by surpassing 40 net deals.
Assistant Supervisor
Hilton Grand Vacations
Orlando, FL
05.2019 - 04.2020
- Assisted with hiring, training, coaching, and evaluating new employees.
- Recognized employee skill lags and closed gaps with enhanced training and personal mentoring.
- Led employee performance evaluations and rewarded top performers to retain quality personnel.
Education
Associate of Arts - Business Management
Folsom Lake College
Folsom, CA05-2020
High School Diploma -
Del Campo High School
Sacramento, CA05-2016
Skills
- Team Leadership
- Dependable and responsible
- Effective Verbal Communication
- New hire onboarding
- Sales training development
- Outbound and inbound sales
- KPI tracking
- Microsoft outlook, word, and Excel
Accomplishments
- International Training Experience: Traveled internationally to conduct training sessions
- Top Sales Representative
- Completed the iGrow Leadership Development Course
- Successfully managed a team that generated over 2 million in timeshare revenue, A performance that earned us the distinction of top team of the year!
Timeline
Assistant Supervisor
Bluegreen Vacations
11.2023 - Current
Training Liaison
Bluegreen Vacations
11.2022 - 11.2023
Sales Associate
Bluegreen Vacations
03.2022 - 11.2022
Assistant Supervisor
Hilton Grand Vacations
05.2019 - 04.2020
Associate of Arts - Business Management
Folsom Lake College
High School Diploma -
Del Campo High School
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