Michael J D'Autorio
Tempe,AZ
Summary
Detail-oriented manager recognized for exceptional communication skills and commitment to customer satisfaction. Experienced in overseeing operations, implementing safety measures, and training staff to maintain high quality standards. Self-driven, with attention to every detail and factor involved in achieving goals.
Overview
7
7
years of professional experience
Work History
Branch Manager
S&K Building Services
Tempe, AZ
11.2025 - Current
- Manage all daily operations to ensure efficient service and customer satisfaction
- Train and supervised staff on company policies and procedures to promote safety compliance and minimizing recordable OSHA incidents
- Maintain backstock on window cleaning supplies and equipment
- Create schedules based around customer needs and service cadences
- Resolve customer complaints effectively, fostering positive relationships and loyalty
- Perform regular site inspections to ensure safety compliance in accordance with OSHA 1910 regulations
- Evaluate employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team
- Provide accurate and competitive prices for window cleaning, pressure washing, soft washing, and window restoration based on customer needs, building features and access, and service frequency
- Monitor all branch metrics with a heavy focus on reducing labor costs, meeting revenue goals, and enforcing safety compliance
Operations Coordinator
Tendit Window Cleaning Arizona
Tempe, AZ
08.2024 - 11.2025
- Coordinated scheduling and logistics for window cleaning operations to optimize team efficiency.
- Worked with GM in implementing company policies and guidelines
- Assisted in training new staff on operational procedures and safety protocols to enhance workplace safety and deliver top-quality window cleaning
- Maintain presence during interviews to aid in screening for qualified candidates
- Utilize NetSuite and NextService dispatching software to create customer profiles, sales orders, and schedules
- Perform routine quality checks at jobsites to ensure efficiency, customer satisfaction, and safety compliance
Pressure Washing Supervisor
Tendit Window Cleaning Arizona
Tempe, AZ
12.2023 - 08.2024
- Oversee all pressure washing projects, in conjunction with expectations from GM
- Effectively train and monitor new recruits in proper practices, safety, and techniques associate with commercial-scale pressure washing
- Aid in providing time expectations and job needs to GM to generate accurate estimates for customers
- Maintain all pressure washing equipment including wands, boiler units, trailers, and vehicles
Professional Window Cleaner
Tendit Window Cleaning Arizona
Tempe, AZ
12.2023 - 08.2024
- Effectively clean windows at commercial properties using hand tools, extension poles, ladders, and WFP systems
- Provide accurate job reports, feedback, and completion photos through Jobber
- Work with a crew of 2-8 people to achieve results through teamwork, coordination, and organization
- Identify potential job hazards, safety concerns, property damage, or any other recordable incidents
Pressure Washer
Service Link Commercial
Tempe, AZ
07.2021 - 12.2023
- Operated pressure washing equipment to clean commercial surfaces efficiently
- Collaborated with team members to ensure timely completion of cleaning projects
- Conducted routine maintenance on pressure washing equipment for optimal performance
- Trained new staff on proper techniques and safety protocols for pressure washing
- Safely use acid and alkaline chemical solutions for heavy applications to achieve best results and meet customer needs
- Used scrapers, brushes and cleaners to eliminate layered on dirt, mud, or debris.
- Operated various types of pressure washing equipment, adapting techniques based on surface type and desired results.
Fleet Washer
Ace Mobile Wash
Phoenix, AZ
03.2019 - 06.2020
- Use brushes, dry soaps, and deionized water systems to deliver efficient mobile cleaning services on semi trucks, trailers, school buses, and all other fleet vehicles
- Ensured surface preparation and cleaning techniques met quality standards for diverse clients.
- Trained new staff on equipment usage, safety protocols, and best practices for service delivery
- Follow direction from site supervisor on items to be cleaned
- Worked with a team to efficiently achieve results by dividing labor equally amongst crew members based on skill, ability, and speed
Education
High School Diploma -
Student Choice High School
Peoria, AZSkills
- Branch operations management
- Excellent time management skills
- Attention to detail
- Excellent communication skills
- Reporting
- Security and safety protocols
- Key performance indicators
- Operational reports
- Staff management
- Project management
- Proficient in MS office
Accomplishments
- Received the “Top 5 Best in Tempe” award from Business Rate for exemplary performance and recognition in the Tempe local area
- As a Branch Manager, reduced overall labor costs by over 50%
- Optimized branch performance to reduce expenses and nearly doubled gross profit margins
- Led large projects in the greater Phoenix area, including window restoration at the State Capitol building at the request of Governor Katie Hobbs
- Quickly attained leadership role after displaying outstanding determination, commitment, and quality
Timeline
Branch Manager
S&K Building Services
11.2025 - Current
Operations Coordinator
Tendit Window Cleaning Arizona
08.2024 - 11.2025
Pressure Washing Supervisor
Tendit Window Cleaning Arizona
12.2023 - 08.2024
Professional Window Cleaner
Tendit Window Cleaning Arizona
12.2023 - 08.2024
Pressure Washer
Service Link Commercial
07.2021 - 12.2023
Fleet Washer
Ace Mobile Wash
03.2019 - 06.2020
High School Diploma -
Student Choice High School