MICHAEL J. HOVANEC
Bridgeport,CT
Overview
16
16
years of professional experience
Work History
Receiving and Shipping Clerk , Delivery Driver
Reliable Plating
Bridgeport, CT
06.2022 - Current
- Receive incoming shipments, verifying quantity and quality of items Allocated to processing dept based on services required
- Prepared invoices for customers, ensuring accuracy prior to shipment.
- Processed outbound shipments, including packing and labeling products for delivery.
- Loaded and unloaded trucks with pallet jacks or forklifts as needed.
- Deliver completed orders and picked up customer orders for processing
- direct contact for customers/vendors
Assistant Vice President/Regional Bank Manager
WELLS FARGO BANK
Wilton, Ct
05.2016 - 10.2021
- Managed a staff of 12 and the overall daily branch operations including hiring , coaching to sales and service excellence, customer relationship building, portfolio growth, staff scheduling, and cash management
- Achieved sales and service objectives by conducting observations implementing action plans and reviewing action plans to achieve branch goals
- Work with partners to grow the branch book of business such as the private bank , mortgage and wealth team establishing referral pipelines with the centers of influence in the community .Coached new and existing staff on all aspects of maintaining existing client relationships for sales , service and growth for the Wilton branch and helped coach branches in the market.
- Implemented and maintained exceptional customer service plan to achieve higher scores through Gallop and medallia customer experience employee evaluations to an overall great customer experience for our new and existing clients.
- Career achievements developed customer service strategy to maximize full potential of exceptional customer ser ice .Gallop /medallia customer experience scores improved from 2.58 to avg 4.76
- Coached and developed team to increase deposits from 247 million to 363 million over 3 year time period
- averaged credit sales over 1 million per qtr 2018 and 2019. 1st qtr 2020
Personal Banker, Business Advocate
WELLS FARGO BANK Darien
, Ct
11.2009 - 05.2016
- Utilize customer relationship management tools to provide targeted sales opportunities and proactively sell to current and potential high net worth customers
- achieved sales , customer growth and deposit goals by proactively building relationships with customers, uncovering needs and continuous follow up.
- Maintained high customer service scores through Gallop customer experience surveys.
- managed branch staff during first qtr of 2016
Education
Class A Cdl
Allstate Commercial Driver Training School
Seymour, CT09-2024
A.S - Finance
Housatonic Community College
Bridgeport, CT05-2006
Timeline
Receiving and Shipping Clerk , Delivery Driver
Reliable Plating
06.2022 - Current
Assistant Vice President/Regional Bank Manager
WELLS FARGO BANK
05.2016 - 10.2021
Personal Banker, Business Advocate
WELLS FARGO BANK Darien
11.2009 - 05.2016
A.S - Finance
Housatonic Community College
Class A Cdl
Allstate Commercial Driver Training School