Michael J. Martin
Middletown
Summary
Senior manager with extensive experience in KPI reporting and budget management at Tangoe Inc. Achieved a 25% cost reduction through innovative process designs while leading global teams. Proven expertise in software development and customer support, ensuring successful project outcomes in dynamic environments. Committed to driving business enhancements and growth through effective leadership and customer-focused strategies.
Overview
40
40
years of professional experience
Work History
Senior Manager- Client Services Global IT Assets Management
Tangoe Inc
Parsippany
09.2014 - 01.2026
- Managed global team of 35 employees supporting IT fixed wireline and wireless provisioning applications.
- Directed migration of various TEMS platforms into a unified Tangoe tool to enhance operational efficiency.
- Developed monthly KPI reports for over 200 clients and executive management.
- Led cross-functional teams to create strategic initiatives for client solutions.
- Oversaw annual budget exceeding $2.25 million while optimizing expenditures.
- Facilitated weekly steering committee meetings to resolve issues and sustain project momentum.
- Created test plans and executed user acceptance and final sign-off tests for successful upgrades.
- Managed vendor relationships to optimize telecommunications and technology services.
- Developed strategic initiatives to optimize telecommunications expense management.
- Oversaw vendor relationships to ensure compliance with service level agreements.
- Analyzed market trends to inform decision-making and competitive strategies.
Consultant
PREMIER ENVIRONMENTAL SOLUTIONS LLC
Middletown
12.2012 - 09.2014
- Managed technology needs across multiple locations by setting up networks, phones, emails, and applications.
Oversaw QuickBooks and point of sale systems to ensure operational efficiency.
Directed filing processes to maintain organized records across locations.
Supervised social media updates to enhance online presence and engagement. - Coordinate bidding process with local government municipalities for contracted work.
- Analyzed environmental compliance regulations for diverse client projects.
Senior Manager, Partner Operations
SPORTS ON EARTH [MLB ADVANCED MEDIA]
New York
02.2012 - 12.2012
- Managed streaming of video and radio feeds for NCAA basketball games and Masters application on web and mobile devices using waterfall methodology.
- Supervised a team of six in daily audio and video streaming for GBTV network, supporting over ten shows daily.
- Created project process flow with Hudson Medical for audio streaming of new drug rollout conferences across multiple locations.
- Coordinated seamless integration of streaming services to enhance viewer experience during live events.
- Implemented best practices to ensure high-quality audio and video output for all network shows.
- Collaborated with stakeholders to achieve project milestones and deliverables in a timely manner.
Senior Manager of New Technology & League Applications
THE NATIONAL BASKETBALL ASSOCIATION
Secaucus
01.2005 - 07.2011
- Spearheaded consolidation of multiple private databases into a single corporate database, completed one month ahead of schedule and within budget.
- Managed daily support operations with desktop technicians, addressing high-level IT issues for the commissioner’s office personnel.
- Resolved confidential IT matters on all devices through direct collaboration with commissioner and office staff.
- Led strategic initiatives to enhance league operations and fan engagement.
- Managed cross-functional teams to implement organizational projects and improvements.
- Collaborated with external vendors to negotiate contracts that met company requirements while minimizing costs.
Manager of League Applications & Project Office
THE NATIONAL BASKETBALL ASSOCIATION
Secaucus
07.1998 - 12.2004
- Led development and management of NBA broadcast operations request system, reducing costs by 15%.
- Migrated NBA event management system from PowerBuilder to .NET, decreasing support costs by $20,000 annually.
- Launched new website using HTML and JavaScript, increasing vendor spending by 35% and event attendance by 25%.
- Implemented annual holiday card design using streaming media, saving over $75,000 since 2005.
- Managed development team for NBA Store project on Fifth Avenue, implementing POS and security systems.
- Created daily, weekly, and monthly newsletters for marketing partners to generate sales opportunities.
- Developed client-facing portals for license partners, reducing overnight expenses by $20,000.
- Led development of NBA photo credential web forms, capturing media requests and decreasing event costs by $40,000.
Senior Technical, Office Client Delivery Technology
CHASE BANK
Brooklyn
01.1998 - 07.1998
- Directed design, implementation, and enhancement of client application for optimal performance.
- Led support team to facilitate bank customer access to stock, bond, and cash positions.
- Managed client relationships to ensure application alignment with user needs.
Vice President, IT and Financial Systems
SMITH BARNEY AND COMPANIES
New York
01.1986 - 12.1997
- Managed the Financial Consultant Compensation System, written in PowerBuilder on Windows; with DB2 as the backend database. This system tracked commissions earned by 15,000 FCs globally, from initial trade entry through the issuance of paychecks.
Education
Project Management Professional and Quality Control Certificate -
Rutgers University
02.2012
St. Francis College
Brooklyn, NYKingsborough Community College
Brooklyn, NYSkills
- KPI reporting
- Budget management
- Project management
- Customer support
- Team leadership
- Data analysis
- Software development
- Process design
- Technical writing
- User documentation
Timeline
Senior Manager- Client Services Global IT Assets Management
Tangoe Inc
09.2014 - 01.2026
Consultant
PREMIER ENVIRONMENTAL SOLUTIONS LLC
12.2012 - 09.2014
Senior Manager, Partner Operations
SPORTS ON EARTH [MLB ADVANCED MEDIA]
02.2012 - 12.2012
Senior Manager of New Technology & League Applications
THE NATIONAL BASKETBALL ASSOCIATION
01.2005 - 07.2011
Manager of League Applications & Project Office
THE NATIONAL BASKETBALL ASSOCIATION
07.1998 - 12.2004
Senior Technical, Office Client Delivery Technology
CHASE BANK
01.1998 - 07.1998
Vice President, IT and Financial Systems
SMITH BARNEY AND COMPANIES
01.1986 - 12.1997
Project Management Professional and Quality Control Certificate -
Rutgers University
St. Francis College
Kingsborough Community College