Summary
Overview
Work History
Education
Skills
Volunteer experience
Timeline
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Michael J. Pintabona

LinkedIn: https://bit.ly/31QQ3Pr

Summary

Experienced Information Technology Manager well-versed in application and end user support, systems and network administration, and information security services. Forward-thinking and strategic leader with 15 years of experience in multiple areas of Information Technology. Proven leader in directing operations, identifying solutions, and supporting complex systems.

Overview

19
19
years of professional experience

Work History

IT Manager

Lower Keys Medical Center
07.2017 - Current
  • Conducted company-wide technology instruction, on-boarding and education for 500+ employees.
  • Managed network and system performance, conducting troubleshooting, security patching and maintenance.
  • Oversaw and coordinated daily IT department operations.
  • Conferred with executives to advise and plan for short-term and long-term IT system upgrade needs.
  • Analyzed architecture design, scoping, implementation, testing and deployment needs to define project requirements.
  • Worked closely with project teams to plan, develop, coordinate and execute technical strategies aligned to client's vision, mission and purpose.
  • Communicated regularly with customers concerning system outages, updates, and technology integration.
  • Guided implementation of company-wide enterprise security strategy for network and hardware, disaster recovery, data protection and endpoint protection.
  • Coordinated clinical application/system projects, including defining scope, managing milestones and maintaining strong relationships with all stakeholders.
  • Adjusted project plans to account for dynamic targets, staffing changes and operational specifications.
  • Produced operational status and project update reports, updating customers and senior leaders on progress and roadblocks.
  • Partnered with internal and external resources to identify and quickly address problems.
  • Interacted and negotiated with vendors and contractors to secure products and services.
  • Developed a plan to revamp Biomedical services and incorporate this function into the IT Department.

Systems Administrator

Lower Keys Medical Center
01.2017 - 07.2017
  • Maintained and administered large computer network consisting of network routers, switches, over 600 end devices, and several clinical applications.
  • Performed system analysis, documentation, testing, implementation and user support for platform transitions.
  • Developed processes to integrate and update software products and improve system compatibility.
  • Planned and implemented complex internet and intranet applications on multiple platforms.
  • Implemented role-based access control (RBAC) for network resources and revamped use of file servers, group policies, and AD security groups.

Systems Analyst

Lower Keys Medical Center
05.2016 - 01.2017
  • Developed and delivered information security training to new hires, imparting knowledge of best practices for protecting data and minimizing threat of phishing attacks.
  • Organized system infrastructure documentation and operating procedures, strengthening controls and enhancing overall performance.
  • Performed diagnostics and testing to maintain system uptime.

PC Technician

Lower Keys Medical Center
11.2015 - 05.2016
  • Linked computers to network and peripheral equipment, including printers and scanners.
  • Answered calls and emails at company's help desk, assisting employees and customers with troubleshooting computer issues.
  • Explained technical information in clear terms to non-technical individuals to promote better understanding.
  • Uploaded new software, rolled out updates and applied patches to application and infrastructure servers upon release to thwart malware from infecting networks.

EKMS Manager

United States Coast Guard
01.2010 - 11.2015
  • Conducted security audits on over 10 operational units to ensure compliance with federal information security policies, procedures, and guidelines.
  • Performed system upgrades, patching, backups, and ensured security best practices were adhered to.
  • Safeguarded access to classified material and information systems.
  • As security SME, provided technical guidance and training to personnel on the use of cryptographic information systems.
  • Worked in fast-paced and high-risk environments while maintaining exceptional standards of excellence for security programs, strategies and plans.
  • Trained five new communications security officers in a four year period.
  • Improved security awareness by holding workshops for up to 12 leaders of operational units.
  • Recorded incident reports with detailed accounts of occurrences.
  • Assessed ongoing risk factors and suggested improvements to senior management.
  • Directed efforts to mitigate threats to personnel and infrastructure, reduce risks and optimize access to critical information.

Communications/Radio Supervisor

United States Coast Guard
01.2009 - 11.2015
  • Oversaw configuration and maintenance of communications circuits crucial to the success of life saving missions and counter-narcotic marine patrols.
  • Managed smooth transition of work between shifts to minimize communications disruptions.
  • Checked equipment for malfunctions and coordinated repair or replacement.
  • Managed team of twenty employees, overseeing training and professional growth.

Operations Controller

United States Coast Guard
11.2005 - 11.2015
  • Successfully utilized OSINT techniques in multiple cases to either assist in Search and Rescue mission planning or to locate/contact the case subject and avoid searching altogether.
  • Coordinated the efforts of multiple operational assets including small boats, divers, large ships, and aircraft from military, federal, and local agencies to assist in search and rescue efforts.
  • Actively listened to customers' requests, confirming full understanding before addressing concerns.
  • Coordinated over 150 Search and Rescue missions.

Education

Onward To Opportunity: January 2023 Cohort - CISSP

Syracuse University IVMF
Syracuse, NY
2023

No Degree - Open Source Intelligence Techniques

OSINT Academy
Online
12.2021

No Degree - Cybersecurity

Cisco Cybersecurity Program
Online
2017

Associate of Arts - Social And Behavioral Sciences

Coastline Community College
Fountain Valley, CA
2014

No Degree - Leadership And Management

Leadership And Management School
United States Coast Guard
2008

Skills

  • Analytical and Critical Thinking
  • Information Security Expertise
  • Network and Server Administration
  • IT & Biomed Project Management
  • Security Planning
  • Budget Administration
  • Documentation and Reporting
  • Data Integrity
  • Regulatory Compliance
  • Implementing Security Programs
  • Excellent Communication
  • Incident Response
  • Risk Mitigation Planning

Volunteer experience

  • Anti-Human Trafficking Intelligence Initiative (ATII), Dec. 6 - 10, 2021: Participated in the first Darkwebathon in which I analyzed data indexed from the Dark Web including bitcoin transaction IDs, image hashes, email addresses, SSH keys, and other data selectors to associate it to illicit activity/material involving CSAM, narcotics, and human trafficking. This data was then turned over to Law Enforcement entities as actionable intelligence.
  • Trace Labs, 2021 - 2022: Utilized OSINT techniques to gather data points on 8 missing persons cases which was turned over to Law Enforcement entities as actionable intelligence.

Timeline

IT Manager

Lower Keys Medical Center
07.2017 - Current

Systems Administrator

Lower Keys Medical Center
01.2017 - 07.2017

Systems Analyst

Lower Keys Medical Center
05.2016 - 01.2017

PC Technician

Lower Keys Medical Center
11.2015 - 05.2016

EKMS Manager

United States Coast Guard
01.2010 - 11.2015

Communications/Radio Supervisor

United States Coast Guard
01.2009 - 11.2015

Operations Controller

United States Coast Guard
11.2005 - 11.2015

Onward To Opportunity: January 2023 Cohort - CISSP

Syracuse University IVMF

No Degree - Open Source Intelligence Techniques

OSINT Academy

No Degree - Cybersecurity

Cisco Cybersecurity Program

Associate of Arts - Social And Behavioral Sciences

Coastline Community College

No Degree - Leadership And Management

Leadership And Management School
Michael J. Pintabona