Michael Robinson
Cincinnati,OH
Summary
Diligent account manager with solid background in managing client relationships and ensuring customer satisfaction. Proven track record of driving revenue growth through strategic account management and cross-functional collaboration. Demonstrated ability to analyze client needs and deliver tailored solutions, enhancing both client retention and business outcomes.
Overview
7
7
years of professional experience
Work History
Account Manager
CAI Insurance Agency
06.2023 - Current
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Implemented refined organizational skills while managing over 85 clients with constantly evolving needs
- Utilized exceptional professionalism while working with high-end clients in a high-stress environment
Technical Intern
Intellipoint technologies
11.2022 - 02.2023
- Utilized exceptional customer service skills to coordinate and schedule goods and services between technicians and clients
- Adapted quickly to diagnose and solve customer needs across different platforms and projects
- Multi tasked effectively to meet goals and varying responsibilities daily
- Promoted company events, goods, and services through phone sales interactions and strategic outreach initiatives
Crew Leader
Mr G Tent Rentals
05.2019 - 08.2021
- Implemented effective customer relationship management skills to handle delicate conversations and situations
- Effectively planned and coordinated multiple teams with instruction and equipment to complete tasks in an efficient manner
- Took advantage of natural leadership skills to instruct inexperienced employees
Education
Bachelor of Business Administration - Economics, Marketing minor
University of Cincinnati, Carl H. Lindner College of Business
Cincinnati, Ohio05.2023
Skills
- Client relationship management
- Customer rapport
- Vendor management
- Microsoft excel expertise
- Problem solving
- Strategic account planning
Websites
Timeline
Account Manager
CAI Insurance Agency
06.2023 - Current
Technical Intern
Intellipoint technologies
11.2022 - 02.2023
Crew Leader
Mr G Tent Rentals
05.2019 - 08.2021
Bachelor of Business Administration - Economics, Marketing minor
University of Cincinnati, Carl H. Lindner College of Business