Michael J. Willis, Jr
Calumet City,IL
Summary
Motivated office and administrative professional that regularly demonstrates ability to develop and implement successful plans of action to address individual and organizational needs. Possesses strong problem-solving skills to reduce barriers. Committed to helping individuals and families. Dependable automotive professional with expertise in repairing and maintaining diverse vehicle components and systems. Good troubleshooting and planning abilities with superior work ethic.
Overview
11
11
years of professional experience
Work History
Veterans Service Officer
Illinois Department of Veterans Affairs
10.2022 - Current
- Evaluated the effectiveness of case management strategies through regular progress monitoring, implementing adjustments as needed for optimal outcomes.
- Developed strong relationships with local employers to create job opportunities specifically tailored to the skills and experience of veteran clients.
- Maintained detailed records on individual cases in compliance with privacy regulations and agency guidelines, ensuring accurate documentation at all times.
- Connected veterans with essential services such as healthcare, housing, and employment opportunities, improving their quality of life.
- Assisted veterans in obtaining necessary documents for benefits claims, leading to increased approval rates.
Certified Home Inspector
Infinite Possibilities Home Inspection Services
03.2020 - 03.2022
- Established a solid reputation within the community as a reliable Certified Home Inspector through consistent client referrals.
- Informed homeowners about proper maintenance techniques to prolong the life of their homes'' systems and components and kept up-to-date on inspection regulations, codes, ordinances and techniques.
- Conducted inspections using standard forms consistent with knowledge of industry standards and requirements for various categories of conventional and government-backed financing.
- Made and submitted reports detailing finding and any actions taken.
- Completed inspections of current construction, refurbishment and repair projects.
Public Aid Eligibility Assistant
Illinois Department of Human Services
09.2018 - 03.2020
- Helped clients navigate through difficult circumstances by connecting them with appropriate community resources and services when applicable.
- Increased client satisfaction by promptly responding to phone calls, emails, and in-person inquiries regarding application status or other concerns.
- Reduced processing errors by maintaining thorough knowledge of program eligibility requirements and diligently double-checking all application materials.
- Improved applicant eligibility accuracy by meticulously reviewing and verifying documentation for various assistance programs.
Construction Mechanic
US Navy
02.2017 - 02.2020
- Repaired engine failures and mechanical and electrical systems malfunctions and replaced parts and components to maintain vehicle functional condition.
- Maintained vehicle records by recording service and repairs.
- Maintained a safe working environment by adhering to safety procedures and proper use of tools and equipment.
- Performed routine maintenance and repair of vehicles, trailers and other motorized and educational program equipment. Used gauges, meters and other tools to check systems and components.
- Utilized advanced diagnostic equipment to quickly identify issues, resulting in faster repair turnaround times for personnel.
Rehabilitation Case Coordinator
Illinois Department of Human Servies
02.2017 - 09.2018
- Safeguarded client confidentiality by adhering to strict privacy guidelines and maintaining secure records management practices.
- Administered patient follow-up, data collection, clinical monitoring and coordination with primary health care providers.
- Completed various administrative tasks such as making phone calls, answering emails and inputting data into systems.
- Collaborated closely with external agencies to ensure seamless service provision, minimizing gaps in care for clients.
- Efficiently managed caseloads while prioritizing urgent cases to ensure prompt attention was given when needed most.
Aviation Mechanic
US Navy
09.2013 - 05.2016
- Ensured adherence to strict safety protocols while working on high-risk tasks such as hydraulic system maintenance and safety equipment repairs.
- Participated in corrosion control initiatives that preserved the structural integrity of each aircraft, preventing costly damage or failures down the line.
- Supported continuous improvement efforts within the maintenance department through regular process evaluations and recommendations for enhanced efficiency measures.
- Enhanced safety standards by conducting thorough inspections of tires and related components.
- Replaced and repaired tires using best practices for safe aircraft maintenance.
Education
Bachelor of Arts - Economics
Governors State University
Park Forest, IL05.2025
Skills
- Problem-Solving
- Multitasking
- Preventive Maintenance
- Written and verbal communication
- Proficient in Microsoft Applications
- Maintenance Scheduling
- Component Replacement
- Hazardous waste management
- Vehicle Maintenance
- Regulations knowledge
Timeline
Veterans Service Officer
Illinois Department of Veterans Affairs
10.2022 - Current
Certified Home Inspector
Infinite Possibilities Home Inspection Services
03.2020 - 03.2022
Public Aid Eligibility Assistant
Illinois Department of Human Services
09.2018 - 03.2020
Construction Mechanic
US Navy
02.2017 - 02.2020
Rehabilitation Case Coordinator
Illinois Department of Human Servies
02.2017 - 09.2018
Aviation Mechanic
US Navy
09.2013 - 05.2016
Bachelor of Arts - Economics
Governors State University
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