Michael Jacob Haney
Summary
Diligent and reliable worker successful at handling high-volume, physically-challenging work. Excellent physical stamina, teamwork capabilities and communication skills. Able to handle diverse job requirements and meet company goals. Consistently looks for ways to improve operations and personal contributions to increase team success against challenging performance targets.
Overview
8
8
years of professional experience
1
1
Certification
Work History
IT Customer Support Specialist
Entergy
05.2023 - Current
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Streamlined support processes for increased efficiency and reduced response times.
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Provided timely assistance to customers via phone, email, and live chat channels, ensuring a high level of professionalism at all times.
E-Commerce Fulfillment Specialist
N&N Moving Supplies
01.2022 - 05.2023
- Prepared orders by processing requests, pulled materials from warehouse, packed boxes, and prepared shipments.
- Tested and debugged site updates and prevented functional flaws from impacting public visitors.
- Utilized SEO techniques to optimize website content, improve search engine rankings, and increase traffic.
- Built and strengthened area partnerships to reap benefits such as new revenue channels and enhanced public awareness.
High School Teacher
Wilson Central High School
06.2021 - 10.2021
- Established and enforced rules for behavior and procedures for maintaining order among students.
- Instructed through lectures, discussions, and demonstrations in one or more subjects, such as Psychology, Sociology, or Social Studies.
- Adapted teaching methods and instructional materials to meet students' varying needs and interests.
Teacher Intern
Muscle Shoals High School
01.2021 - 05.2021
- Adapted teaching methods and instructional materials to meet students' varying needs and interests.
- Prepared objectives and outlines for courses of study, following curriculum guidelines or requirements set by the Alabama Board of Education and Muscle Shoals High School.
- Established and enforced rules for behavior and procedures for maintaining order among students.
Specialty Store Associate
The Home Depot Inc
07.2016 - 05.2021
- Maintained knowledge of current sales and promotions and policies regarding payment and exchanges.
- Promoted sales in most departments including, but not limited to: Plumbing, Appliances, Kitchen, Bath, Paint and Millworks.
- Collaborated with co-workers to solve customer and store issues.
- Developed professional relationships with customers to increase loyalty, retention and rapport.
Education
Bachelor of Science - Secondary Education
University of North Alabama
Florence, AL05.2021
Skills
- Customer Satisfaction
- Organization and Time Management
- Teamwork and Collaboration
- G-Suite
- Microsoft Office
Certification
- Tennessee Teaching License - 6th-12th History
- Alabama Teaching License - 6th-12th Socials Sciences
- Alabama Reading Initiative, January 2021
- A.L.I.C.E, January 2021
Timeline
IT Customer Support Specialist
Entergy
05.2023 - Current
E-Commerce Fulfillment Specialist
N&N Moving Supplies
01.2022 - 05.2023
High School Teacher
Wilson Central High School
06.2021 - 10.2021
Teacher Intern
Muscle Shoals High School
01.2021 - 05.2021
Specialty Store Associate
The Home Depot Inc
07.2016 - 05.2021
Bachelor of Science - Secondary Education
University of North Alabama