MICHAEL JAMES HOGAN
El Portal,FLORIDA
Summary
Obtain a challenging, yet rewarding position within a professional organization, which offers the opportunity for employee development while contributing to the organization's success. For 22 years I was a Flight Attendant for American Airlines. Helped build the Enhanced Purser Program, still in use today. Worked as a chase, and lower lobe galley flight attendant. Spent time helping to enact changes in food and beverage services. Worked for two years in DFW (BMAS) Baggage Management Analysis Systems. Was an Assistant General Manager at Taco Bell. Trained and hired as a Police Officer for the Miami Beach Police. Now with jetBlue doing Ground Operations.
Overview
37
37
years of professional experience
Work History
Ground Operations
JetBlue Airways
06.2017 - Current
- Trained under FAA, TSA and airport regulations and verified compliance.
- Trained and developed new hires to drive efficient performance by teaching and emphasizing key skills, procedures and performance optimization strategies from day one
Concierge
AKAM Bentley Bay
04.2016 - 12.2016
- Managed daily operations of concierge desk and monitored staff performance to proactively address inefficiencies
- Created welcoming and comfortable environment for guests
Security Coordinator
Gate Safe Inc
02.2013 - 04.2016
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors
- Screened individuals and prevented passage of prohibited articles into restricted areas
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority
- Acted quickly during emergency situations to reduce opportunity for damage and injury
Assistant General Manager
Taco Bell
11.2009 - 01.2012
- Motivated, trained, and disciplined employees to maximize performance.
- Resolved problems promptly to elevate customer approval.
- Managed team schedule with eye for coverage needs and individual strengths.
- Mentored and motivated team members to achieve challenging business goals.
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
- Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures.
Certified Police Officer
Miami Beach Police
11.2008 - 02.2009
- Talked regularly with citizens to establish rapport and become familiar presence in area.
- Investigated and reported crimes, accidents, offenses, and damage to property.
- Secured crime scenes, gathered evidence, and questioned witnesses.
- Patrolled assigned areas to prevent and detect roadway crimes.
- Apprehended offenders and conducted interviews and interrogations.
Flight Attendant
American Airlines
11.1986 - 12.2008
- Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
- Ensured safety and comfort of customers onboard aircraft.
- Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
- Resolved passenger conflicts and medical emergencies during flights.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Help build new Purser training program for American Airlines
Education
No Degree - Law Enforcement
Miami Dade College
Miami, FL05.2008
Skills
- Public Interaction
- Company Policy Adherence
- Aviation Regulations
- Emergency Situations Management
- Crew Coordination
- Food and Beverage Service
- Critical Thinking
- Pre-Flight Briefings
Timeline
Ground Operations
JetBlue Airways
06.2017 - Current
Concierge
AKAM Bentley Bay
04.2016 - 12.2016
Security Coordinator
Gate Safe Inc
02.2013 - 04.2016
Assistant General Manager
Taco Bell
11.2009 - 01.2012
Certified Police Officer
Miami Beach Police
11.2008 - 02.2009
Flight Attendant
American Airlines
11.1986 - 12.2008
No Degree - Law Enforcement
Miami Dade College
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