Michael Jessie Mercado
Greeley,CO
Summary
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Scafold Building
Classic Industries
Casa Grande, Arizona
11.2024 - 04.2025
- He was in charge of building scaffolding upwards with a group of 3 people, we built stairs of 60ft or more we made platforms on top of vines.
- Worked independently on projects and tasks within carpentry team.
- Repaired damaged parts of existing scaffolds with welding torches or hammers as necessary.
Solar Panel Installer
Primoris Energy Services
Waco, Texas
11.2022 - 09.2023
- Performed preventive maintenance on existing solar systems to ensure optimal operation.
- Conducted site surveys to identify the best location for solar panel installation.
- Checked electrical components of solar systems and ensured they meet safety requirements.
- Provided technical advice and support to customers regarding their solar system operations.
- Identified and resolved electrical and environmental concerns negatively affecting system stability or efficiency.
- Laid out and installed mounting hardware, such as brackets, bolts, and screws.
- Attended training sessions regularly in order to stay current on safety procedures and product knowledge.
- Coordinated with team members on all aspects of project completion, including scheduling installations and deliveries.
- Installed photovoltaic systems to surpass individual customer preferences and outlined designs at homes, businesses and institutional facilities.
- Communicated with customers clearly about expected outcomes following installation services provided.
- Assisted in troubleshooting problems with existing PV systems to determine repair needs.
- Developed and maintained relationships with potential and existing customers.
- Installed solar panels safely in extreme hot and cold weather, in confined crawl spaces and on roofs of multi-story buildings.
- Engineered every field installation to meet or exceed applicable codes and safety standards.
- Completed in-depth checks of wiring, grounds and termination integrity prior to completing work.
- Supervised solar team members engaged in installing energy-efficient measures in qualified homes.
Operator
Larrett Energy Services
Pecos, Texas
03.2020 - 08.2021
- Inspected product load for accuracy to foster timely and complete delivery.
- Responded quickly to emergency situations involving the machine's operation.
- Noted and recorded receipt of materials on drivers' paperwork.
- Communicated with team members to coordinate efficient and accurate movements.
- Collaborated with team members to coordinate work activities efficiently.
- Cleared work areas of brush, stumps and other debris.
- Drove gasoline- or electric-powered vehicles to transport materials between loading, processing and storage areas.
- Positioned lifting devices to secure material or products for transport to designated areas.
- Used tools, equipment and winches to lift, move and bunch logs.
- Positioned lifting devices around loaded pallets, skids and boxes to secure materials for transport to designated areas.
- Inspected machines before use to ensure safe operation and compliance with safety regulations.
- Operated skid steer to clear debris and brush from construction sites.
Education
High School Diploma -
Colorado Mountain College
Glenwood Springs, CO07-2003
Skills
- Equipment maintenance
- Solar panel installation
- Technical troubleshooting
- Project management
- Customer service
- Site surveys
- Electrical safety
- Team coordination
- Problem solving
- Troubleshooting
- Planning
- First Aid/CPR
- PPE use
- Training & Development
- Problem resolution
- Organization
- Relationship building
- Cultural awareness
- PPE compliance
- Multitasking
- Active listening
- Public speaking
- Maintenance & repair
- Organizational skills
Languages
Spanish
Professional
Certification
- I have osha 10
Timeline
Scafold Building
Classic Industries
11.2024 - 04.2025
Solar Panel Installer
Primoris Energy Services
11.2022 - 09.2023
Operator
Larrett Energy Services
03.2020 - 08.2021
High School Diploma -
Colorado Mountain College