Michael Jhosep Cartaño
Key West,FL
Summary
Dependable server successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management. Hardworking and responsible with a desire to expand my food and wine knowledge.
Overview
8
8
years of professional experience
Work History
Server
Hurricane Hole
12.2021 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Answered customers' questions, recommended items, and recorded order information.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Server
MisoHappy / Thai Island Restaurant
03.2020 - 01.2022
Front Desk Agent
Southernmost Beach Resort Key West
01.2018 - 03.2020
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Collected room deposits, fees, and payments.
- Answered customer telephone calls promptly and appropriately handled needs.
- Used internal software to process reservations, check-ins and check-outs.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Maintained clean and organized front desk areas to uphold polished company image.
Food Prep Cooking Assistant
Eataly NYC Flatiron
06.2017 - 01.2018
Server
Marriot Hotel
05.2016 - 06.2017
Education
Bachelor of Science - Hotel And Restaurant Management
Colegio De San Juan De Letran Calamba
Calamba Laguna, Philippines 03.2016
Skills
- Performance Improvement
- Hospitality Service Expertise
- Suggestive Selling
- Food Safety Understanding
- Daily Specials Memorization
- Service Prioritization
Timeline
Server
Hurricane Hole
12.2021 - Current
Server
MisoHappy / Thai Island Restaurant
03.2020 - 01.2022
Front Desk Agent
Southernmost Beach Resort Key West
01.2018 - 03.2020
Food Prep Cooking Assistant
Eataly NYC Flatiron
06.2017 - 01.2018
Server
Marriot Hotel
05.2016 - 06.2017
Bachelor of Science - Hotel And Restaurant Management
Colegio De San Juan De Letran Calamba
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