Summary
Overview
Work History
Education
Skills
Timeline
Generic

Michael Jhosep Cartaño

Key West,FL

Summary

Dependable server successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management. Hardworking and responsible with a desire to expand my food and wine knowledge.

Overview

8
8
years of professional experience

Work History

Server

Hurricane Hole
12.2021 - Current
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Answered customers' questions, recommended items, and recorded order information.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.

Server

MisoHappy / Thai Island Restaurant
03.2020 - 01.2022

Front Desk Agent

Southernmost Beach Resort Key West
01.2018 - 03.2020
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.
  • Collected room deposits, fees, and payments.
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Used internal software to process reservations, check-ins and check-outs.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.
  • Maintained clean and organized front desk areas to uphold polished company image.

Food Prep Cooking Assistant

Eataly NYC Flatiron
06.2017 - 01.2018

Server

Marriot Hotel
05.2016 - 06.2017

Education

Bachelor of Science - Hotel And Restaurant Management

Colegio De San Juan De Letran Calamba
Calamba Laguna, Philippines
03.2016

Skills

  • Performance Improvement
  • Hospitality Service Expertise
  • Suggestive Selling
  • Food Safety Understanding
  • Daily Specials Memorization
  • Service Prioritization

Timeline

Server

Hurricane Hole
12.2021 - Current

Server

MisoHappy / Thai Island Restaurant
03.2020 - 01.2022

Front Desk Agent

Southernmost Beach Resort Key West
01.2018 - 03.2020

Food Prep Cooking Assistant

Eataly NYC Flatiron
06.2017 - 01.2018

Server

Marriot Hotel
05.2016 - 06.2017

Bachelor of Science - Hotel And Restaurant Management

Colegio De San Juan De Letran Calamba
Michael Jhosep Cartaño