Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic
Michael K Lindemann

Michael K Lindemann

Deerfield

Summary

Seven years of Customer Service experience. Three years of customer service management experience. Three years of Business Analyst experience - specializing in data mapping, requirement gathering/writing and user acceptance testing. Six years of Insurance Underwriting experience - homeowners . Seven years of Operations Management with UPS.

Overview

11
11
years of professional experience

Work History

Operations On-Road Supervisor

United Parcel Service
05.2018 - Current
  • Responsible for training, assisting, reviewing, and coordinating UPS small package drivers and dispatchers
  • Ensured that service, safety, and cost goals are met and that packages are delivered in a timely and professional manner
  • Monitored performance, addressed customer concerns, and resolved problems and/or issues that arose within the operation

Business Analyst

United Property and Casualty Insurance
10.2016 - 02.2018
  • Worked and resolved support desk tickets for company user system issues
  • Wrote requirements for new state system implementations, including TX and HI
  • Tested all resolved tickets to ensure code fixes were accurately completed

Insurance Underwriter, Business Analyst

Heritage Property and Casualty Insurance
07.2014 - 06.2016
  • Worked closely with all company departments to gather requirements for the implementation of new System features and processes
  • Responsible for all data mapping for data conversion from WestPoint system to Majesco system
  • Created test plans for all scopes written, while also working closely with our QC team to ensure accurate UAT testing and post-implementation testing
  • Worked with agency managers to make certain new business was written properly and in accordance with pre-determined underwriting criteria

Education

Bachelor of Science - Finance

University of Wisconsin
Madison, WI
05.2005

Skills

  • Issue management
  • Supervision & Leadership
  • Friendly, Positive Attitude
  • Microsoft Excel
  • Microsoft SQL
  • Active Listening
  • Training & Development
  • Team Management
  • Planning & Organizing
  • Conflict Resolution
  • Data Management
  • Critical Thinking
  • Reliable & Trustworthy
  • Organizational Skills
  • People Skills
  • Microsoft Office

Languages

English
Native or Bilingual

References

Available upon Request

Timeline

Operations On-Road Supervisor

United Parcel Service
05.2018 - Current

Business Analyst

United Property and Casualty Insurance
10.2016 - 02.2018

Insurance Underwriter, Business Analyst

Heritage Property and Casualty Insurance
07.2014 - 06.2016

Bachelor of Science - Finance

University of Wisconsin

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