Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Michaella Aloba

Michaella Aloba

Des Plaines,IL

Summary

To pursue a dynamic role in a challenging environment where I can leverage my creativity, customer service, and collaborative capabilities. Seeking to enhance my skills while maintaining an excellent sense of professionalism to effectively contribute to organizational success.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Leasing Specialist/Resident Maintenance Specialist

AMH Living
04.2019 - Current
  • Provides quality customer service to prospective and future tenants throughout the rental application
    process for various markets, nationwide
  • Handles inbound and outbound communication by phone and email with colleagues and customers
  • Processes rental applications and documents prior to submitting an applicant to underwriting for
    qualification review
  • Utilizes various programs and systems such as Microsoft Dynamics 365, CRM, Yardi, or Power BI in order
    to streamline and document customer activity, communication, and progress
  • Aids in scheduling tours for available properties
  • Helps customers resolve and troubleshoot portal accounts

Administrative Assistant

Lincoln Strategy Group
08.2016 - 12.2018
  • Leads creative direction for a multitude of campaigns
  • Performs research for various political projects and creates reports for team leads through Microsoft Word
    or Microsoft Excel
  • Creates Microsoft PowerPoint presentations and pitches for potential clients
  • Recruits and onboards temporary personnel and staff
  • Market research, data collection, and data entry into company’s internal system
  • Technology troubleshooting
  • Inventory control for team’s technology, equipment, and devices

Dealer Trade Administrator

McGrath Honda of Elgin
06.2015 - 07.2016

Cashier & Receptionist

McGrath Honda of Elgin
07.2014 - 06.2015

Marketing Researcher

Action Fantasy Sports
01.2014 - 01.2017

Education

Associate's Degree - Business

Mesa Community College
Mesa, AZ
07.2018

Elgin Community College
Elgin, IL
07.2016

South Elgin High School
South Elgin, IL
06.2015

Skills

  • Customer service
  • Strong communication
  • Active listening
  • Problem solving
  • Adaptability
  • Teamwork

Certification

  • Leadership Certification | AMH Living | 2019-2024

Timeline

Leasing Specialist/Resident Maintenance Specialist

AMH Living
04.2019 - Current

Administrative Assistant

Lincoln Strategy Group
08.2016 - 12.2018

Dealer Trade Administrator

McGrath Honda of Elgin
06.2015 - 07.2016

Cashier & Receptionist

McGrath Honda of Elgin
07.2014 - 06.2015

Marketing Researcher

Action Fantasy Sports
01.2014 - 01.2017

Associate's Degree - Business

Mesa Community College

Elgin Community College

South Elgin High School

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Michaella Aloba