Tiffany Brown
Cedar Hill,TX
Summary
Results-driven professional with excellent communication, time management, and technical skills. Highly regarded for reliability, attention to detail, and problem-solving abilities. Motivated to contribute to team success and help achieve company objectives.
Overview
13
13
years of professional experience
Work History
Resident maintenance specialist
American Homes for rent
Irving, Texas
09.2023 - Current
- Actively monitor a case load of maintenance work to ensure timely progress from start to finish. Work orders may be more complex in nature. May assist in vendor management of Capital Improvement Projects. Collaborates with District Maintenance Manager, Maintenance Schedulers and Vendor Performance Specialist to ensure time, cost and quality metrics of service orders are met.
- Receive, review and document maintenance requests in company systems. Creates work orders for maintenance requests and has primary decision-making authority to assign work orders to internal or external resource, based on company guidelines.
- Approve vendor bids and manage change orders when necessary. Makes recommendations to leadership regarding vendor utilization and pricing.
- Accurately diagnose maintenance problems and determine appropriate solutions.
- Determine cost of proposed solution using company guidelines.
- Dispatch clear and timely instructions to vendors for resolution of maintenance problems.
Dispatcher
Henry Schein Dental
West Allis, WI
02.2020 - 09.2023
- Selected safest and fastest routes to driver locations with available locator aids.
- Monitored routes and locations to verify timely services and accurate information.
- Handled conflict resolutions and mediation between drivers and management.
- Coordinated daily workflow in adherence with critical timelines.
Front Desk Agent
Homewood Suites by Hilton
Plano, TX
08.2019 - 11.2019
- Established rapport with other employees to improve operations.
- Interacted kindly with guests offering assistance and support.
- Answered customer questions about transportation, restaurants and entertainment.
- Obtained reservation information and followed rate ratios to accurately charge customers.
Property Manager
Extra Space Storage
Dallas, TX
09.2016 - 07.2019
- Planned, scheduled and coordinated general maintenance and major repair projects.
- Developed and maintained professional relationships with residents, community and owners.
- Coordinated tenant move-in and out process and orientated new tenants to property.
- Assisted or prepared annual budget for property.
Assistant Manager
Armour Self Storage
Milwaukee, Wisconsin
08.2013 - 06.2015
- Developed and implemented appropriate plans to resolve unfavorable trends and enhance sales.
- Addressed and resolved client or customer inquiries to foster superior standards of service.
- Facilitated month-end closing processes, invoicing and journal entries.
- Led and directed team members on effective methods, operations and procedures.
Education
High School Diploma - undefined
Riverside High School
Skills
- Annual budget
- Conflict resolutions
- Coordinated
- Customer inquiries
- Customer Service
Languages
English
Timeline
Resident maintenance specialist
American Homes for rent
09.2023 - Current
Dispatcher
Henry Schein Dental
02.2020 - 09.2023
Front Desk Agent
Homewood Suites by Hilton
08.2019 - 11.2019
Property Manager
Extra Space Storage
09.2016 - 07.2019
Assistant Manager
Armour Self Storage
08.2013 - 06.2015
High School Diploma - undefined
Riverside High School