Michaella Costa

Transported clients’ pets by Vehicle to and from grooming location.

Took care of necessary grooming for pets including trimming nails, flea baths, shaving paw pads, and blow drying.

Created a safe and happy environment for each dog and was able to assess each individual animals needs during bathing and transporting

• Cleaned counters, machines, utensils, and seating areas daily.
• Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
• Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
• Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
• Maintained regular and consistent attendance and punctuality.
• Followed exact recipes for mixing and preparing beverage and food items.
• Learned special recipe items and seasonal offerings to best meet customer needs.
• Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
• Prepared specialty drinks such as cappuccinos, lattes and mochas.
• Elevated customer loyalty by using strong communication abilities to resolve customer problems.
• Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
• Used POS system to accurately enter orders and process payments.
• Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
• Controlled line and crowd with quick, efficient service.
• Listened carefully to customer requests and created personalized, delicious beverages to their liking.
• Operated espresso machines and commercial coffee brewers to create beverages.
• Made and served brand-specific café beverages with focus on speed, quality and consistency.
• Drew attractive signs promoting seasonal and new beverages.