Michael Mitaly
Jacksonville,FL
Summary
Committed employee offering 6 years of customer service experience who is skilled in adapting to new environments and challenges. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Learned the importance of critical thinking and building constructive interpersonal relationships through experience in professional settings.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Personal Trainer and Fitness Attendant
UCF Recreation and Wellness Center
05.2023 - Current
- Performed evaluations of clients’ current fitness levels, personal goals, and skills
- Designed tailored and personalized programs for clients based on prior assessments and consultations
- Maintained a clean, organized, and safe working environment
- Demonstrated proper planning, time management, and organizational skills
- Communicated effectively with coordinators, supervisors, clients, and fellow peers.
Front of House/Food Runner
Safe Harbor Seafood
05.2022 - 08.2022
- Quickly acclimated to new responsibilities
- Effectively and efficiently provided service in a fast-paced and frenetic environment
- Built positive working relationships with supervisors and coworkers.
Front Service Clerk
Publix
05.2016 - 08.2021
- Greeted daily visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention
- Addressed guest complaints and resolved issues to promote satisfaction
- Developed meaningful and constructive relationships with colleagues, supervisors, and managers
- Reached 'Role Model' status in work evaluations by consistently providing great customer service, having zero tardies or absences, maintaining a clean and organized workspace, and showing initiative to provide the best service possible
- Received multiple positive reviews acknowledging dedication to excellent customer service.
Education
Bachelor of Science in Kinesiology -
12.2022
GPA: 3.72
Skills
- Time management
- Planning
- Organization
- Communication
- Problem-Solving Skills
- Punctuality
Certification
NSCA Certified Strength and Conditioning Specialist (CSCS)
Timeline
Personal Trainer and Fitness Attendant - UCF Recreation and Wellness Center
05.2023 - Current
Front of House/Food Runner - Safe Harbor Seafood
05.2022 - 08.2022
Front Service Clerk - Publix
05.2016 - 08.2021
University of Central Florida - Bachelor of Science in Kinesiology,
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