Michael P. Grimes
Saint Louis,MO
Summary
Responsible Technician with excellent troubleshooting, customer service and analytics skills coupled with more than 20 years of experience. Highly effective in complying with safety requirements evidenced by zero work loss days. Broad skills in maintenance and bench builds. Enthusiastic individual experienced in analyzing issues on service calls and finding effective solutions. Offering engaging and pleasant personality with expertise building customer relationships.
Overview
14
14
years of professional experience
Work History
Slot Techinican
RiverCity Casino
09.2010 - 02.2022
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Maintained quality assurance and customer satisfaction objectives.
- Inspected equipment to identify areas of wear or causes of malfunctions.
- Observed equipment operation to diagnose and troubleshoot reported issues.
- Applied critical thinking and research to address complex issues.
- Maintained compliance with regulatory standards and safety requirements.
- Organized work to meet demanding production goals.
- Tested components and systems to evaluate performance and identify concerns.
- Completed job reports and logs immediately following service calls.
Sales Associate
Sears
08.2008 - 09.2010
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Informed customers of promotions to increase sales productivity and volume.
Education
Some College (No Degree) - Civil Engineering
Lane College
Jackson, TNSkills
- Preventive Maintenance
- File and Record Maintenance
- Work Planning and Prioritization
- Computer-Assisted Diagnostics
- Troubleshooting
- Issue Resolution
- Troubleshooting and Diagnostics
- Multitasking and Organization
- Heavy Lifting
- Customer Interaction
- Time Management
- Project Support
- Processing Raw Materials
Timeline
Slot Techinican
RiverCity Casino
09.2010 - 02.2022
Sales Associate
Sears
08.2008 - 09.2010
Some College (No Degree) - Civil Engineering
Lane College