Michael P. Sopko

• Supervise and lead Nipsco Physical Union Meter Readers to be safe and efficient in their daily jobs.
• Resolve customer concerns in timely manner.
• Implement successful work methods.
• Train new supervisors and union employees on department daily tasks
• Collaborate and build strong working relationships with various Nipsco Departments and outside vendors.
• Coordinate department staffing adjustments.
• Perform safety job observations.
• Work with outside vendors on issues that may arise with equipment.
• Provided input on department route optimizations.
• Onboard and train new employees / Contractors
• AMI Core Team Member
• Department Safety Team Member
• Supervisor, Electric System & Service Operations
• Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
• Evaluated employee performance and coached and trained to improve weak areas.

• Oversee NIPSCO's Distribution Outage System.
• Provide input on outage restoration steps
• Work with various internal departments to help provide excellent customer service
• Communicate daily safety tailgates
• Teamwork functions are utilized to maintain CADI goals
• Field calls from business / corporate customers to ensure customer satisfaction in the restoration of electricity during power outages or periods of storm restoration
• Oversee safety rules and regulations to ensure personnel safety
• Responsible for quick, independent determinations as to the best course of action for the resolution of any given situation
• Maintain schedules / call outs for Distribution Dispatchers for shift coverage.

• Maintain knowledge of company safety procedures at all times
• Proved successful working within tight deadlines and a fast-paced environment.
• Responded to emergencies and outages that required additional labor and assistance for repairs.
• Operate diggers, bucket trucks, hand tools near and around electrical distribution lines
• Locate underground electric cable faults for repair
• Read and interpret wiring diagrams / Executed 12 kv switching orders
• Install primary and secondary overhead and underground electrical systems
• Dig trenches or climbed poles to repair or maintain underground and overhead electrical cables/wires
• Install electric services and meters at residential homes and businesses
• Performing inspections to prevent power outages by replacing or repairing components
• Clearing away tree branches or other hazards near live power installations
• Troubleshooting power outages and problems with electrical lines and wires
• Attending to callout's and performing repairs in an efficient and timely manner.

Performed Aids to Navigation on the Great Lakes

Provided Maritime Security

Pacific Fleet MAT Team

Small Boat Team Member

Electricians Mate

• Install, maintain and repair electrical equipment onboard CG cutters
• Trained in electrical theory, circuit applications and logic
• Conducted Preventive Maintenance onboard various cutters
• Lived by the core values of Honor, Respect and Devotion to Duty