Family
MICHAEL P. WALD JR.
Ephrata,WA
Summary
Experienced automotive professional with extensive knowledge and experience in multiple business segments. Seasoned Parts Manager skilled at improving procedures to maximize productivity and efficiency while streamlining processes and reducing costs. Terrific motivator and planner with in-depth understanding of parts, vendors and customer needs.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Parts Manager
Karl Malone Powersports - Hailey
12.2023 - Current
- Increased efficiency in the parts department by implementing an improved inventory management system.
- Developed strong relationships with suppliers to negotiate better pricing, ultimately reducing costs for the company.
- Implemented quality control measures for incoming parts to reduce return rates and improve overall product quality.
- Organized special promotions on parts sales, boosting revenue during slow periods or when excess inventory needed to be cleared out quickly.
- Identified areas of inefficiency within the department and developed targeted solutions to address these issues, resulting in cost savings and improved processes.
- Rearranged parts department to better serve changing trends and keep workspaces organized.
- Developed and implemented new procedures for improving inventory control and reducing time required locating parts by modifying part numbers and locations.
- Set employee schedules for consistent staff coverage and delegated work assignments based upon experience and strengths.
Parts Technician
Barry Automotive Group
01.2023 - 11.2023
- Enhanced customer satisfaction with prompt and accurate fulfillment of parts orders for various vehicle models.
- Increased sales revenue through upselling, cross-selling, and recommending suitable alternatives when required items were unavailable or discontinued.
- Developed comprehensive understanding of proprietary software systems used for cataloging, ordering, invoicing, and record-keeping purposes within the industry.
- Continuously pursued professional development opportunities to stay current on industry trends and best practices related to automotive parts advising roles.
- Conducted thorough research on specialized or hard-to-find parts, leveraging industry connections and expertise to locate the necessary components for customers.
- Greeted customers via telephone and in person to answer questions, resolve concerns and complete sales.
- Conducted cash handling, credit card transactions, and register closeout at end of business day.
Service Manager
Perfection Tire and Automotive
01.2022 - 01.2023
- Provide estimates for potential service work and pre-ordering required parts.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
- Mentored junior technicians, fostering a positive team dynamic that encouraged knowledge sharing and skill development.
- Established team priorities, maintained schedules and monitored performance.
Service Advisor
Barry Automotive Group
07.2021 - 01.2022
- Enhanced customer satisfaction by providing personalized automotive service recommendations based on vehicle diagnostics and maintenance history.
- Collaborated with automotive technicians to accurately diagnose vehicle issues and prioritize necessary repairs.
- Informed customers of service specials, completion times, and service expenses to provide exemplary customer service.
- Developed estimates by costing materials, supplies, and labor.
Tractor and Automotive Fleet Supervisor
Friehe Farms, LLC
01.2013 - 01.2020
- Responsibilities included routine maintenance and repair of 30 tractors, 42 pickups, loader, grader, bulldozer and forklifts
- Scheduled all field service calls and major repairs
- Organize and supervise work to meet deadlines for operators and field staff
- Order and maintain all parts required for repairs and stock inventory
- Reconciled all related fleet invoices
- Advised and recommended purchasing of special tools and vehicles and other necessary services related to fleet maintenance.
- Enhanced vehicle maintenance processes for improved fleet performance and reduced downtime.
- Negotiated contracts with vendors, ensuring best pricing and service quality for the fleet operations.
- Managed budgets and expenses to maintain cost control within the department.
- Maintained accurate records of all fleet-related activities, including maintenance, repairs, licenses, inspections, registrations, and warranties.
- Oversaw inventory management of parts and supplies necessary for maintaining optimal functioning of the entire vehicle fleet.
Proprietor
QuailPoint Kennels
01.2006 - 01.2013
- Responsibilities included all client interaction including inquires of services offered, scheduling kennel reservations, checking clients in and out, and processing payments
- Care and welfare of client pets during kennel stay
- Monitoring kennel supplies and keeping kennel fully stocked
- Keeping kennel and office areas clean and sterile
- Bathing and grooming of client pets when requested
- Scheduling and managing kennel employees
- Maintaining building interior and exterior, equipment and surrounding landscaping.
Education
Graduate of Automotive Technician program -
Renton Vocational Technical Institute
01.1991
Skills
- Basic Knowledge of Microsoft Windows, Outlook, Word and Excel
- Proficient in Automate, Dealer Connect and Starparts, Lightspeed
- Stock management
- Returns processing
- Forklift Operation
- Invoice Processing
Certification
Yamaha Silver Certified in Parts
Interests
Hunting and Fishing
Vizslas, Dog Sports
Camping
Motorcycles and Classic Cars
Timeline
Parts Manager
Karl Malone Powersports - Hailey
12.2023 - Current
Parts Technician
Barry Automotive Group
01.2023 - 11.2023
Service Manager
Perfection Tire and Automotive
01.2022 - 01.2023
Service Advisor
Barry Automotive Group
07.2021 - 01.2022
Tractor and Automotive Fleet Supervisor
Friehe Farms, LLC
01.2013 - 01.2020
Proprietor
QuailPoint Kennels
01.2006 - 01.2013
Graduate of Automotive Technician program -
Renton Vocational Technical Institute
Yamaha Silver Certified in Parts
Work Preference
Work Type
Full TimeWork Location
On-SiteImportant To Me
Work-life balanceCompany CulturePaid time offFlexible work hours401k matchPaid sick leave4-day work weekWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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