Job Search Status
Open to workDesired start date: Immediately
Desired Job Title
Store ManagerGeneral ManagerSales ManagerSales DirectorTerritory Sales ManagerLocation Preference
RemoteOn-SiteHybridLocation: El Paso, TX
Open to relocation: Yes
Open To Work
Michael Saavedra
El Paso,TX
Work Preference
Summary
Dynamic Store Manager excelling in customer service and team leadership. Proven record of increasing sales by 115% and enhancing customer satisfaction through effective communication, problem-solving strategies and a results-driven professional with extensive experience in retail management. Skilled in streamlining operations and implementing inventory strategies that optimize stock levels. Committed to fostering a customer-centric environment that drives engagement and sales growth.
Overview
13
13
years of professional experience
4
4
Certification
Work History
Store Manager
NAPA Auto Parts - Genuine Parts
El Paso, TX
06.2023 - 09.2025
- Streamlined daily operations within the store, focusing on workflow efficiency and delivering exceptional customer service.
- Guided team members in mastering product knowledge and implementing best practices in customer service.
- Designed and implemented inventory management strategies aimed at optimizing stock levels and reducing discrepancies.
- Analyzed market trends and executed promotional strategies aimed at boosting sales performance and increasing customer engagement.
- Increased overall store sales by 115% my first year
Shop Manager
Lube Xpress
El Paso, TX
01.2023 - 06.2023
- Directed daily operational activities to facilitate efficient processes and improve service outcomes.
- Implemented training initiatives focused on customer service excellence and adherence to operational protocols.
- Streamlined inventory management processes to effectively balance stock levels and decrease waste.
- Strengthened customer satisfaction by addressing issues proactively and maintaining open lines of communication with clients.
- Increased shop revenue by 170% through upselling and recommended services
General Manager
El Paso Auto Center
El Paso, TX
06.2021 - 11.2022
- Oversaw daily operational activities to ensure compliance with quality benchmarks and enhance productivity.
- Analyzed customer feedback and implemented strategic initiatives to boost satisfaction and increase retention rates.
- Analyzed and refined budgeting strategies to ensure optimal resource distribution and improve overall profitability.
- Facilitated mentorship programs for department managers to strengthen professional growth and foster collaboration.
- Led the dealership in closing for 6 months running at 98.8%
Education
Basic Peace Officer License - Law Enforcement
El Paso Community College
El Paso, TX06-2009
High School Diploma -
Canutillo High School
Canutillo, TX05-1998
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Customer service management
- Training and mentoring
- Store opening and closing
- Team leadership
- Friendly and positive
- Outstanding communication skills
- Team leadership and coaching
- Inventory management
- Store merchandising
- Team motivation
- Team building and leadership
Accomplishments
- Exceeded monthly store sales goals 6 months in a row.
- Managed a store that exceeded company expectations in every category during the 3rd and 4th quarter.
- Loss Prevention Manager of the Year - West Coast
- Military Order of Word Wars for Outstanding Community Work
- Global War On Terrorism
- National Defense Medal
- Army Achievement Medal
- Overseas Service Medal (2)
Certification
- Certified Instructor State of Texas - TCOLE
- Certified Instructor Dept. of Defense
- ASE Certified Parts Specialist
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Software
Microsoft Office
PowerPoint
Timeline
Store Manager
NAPA Auto Parts - Genuine Parts
06.2023 - 09.2025
Shop Manager
Lube Xpress
01.2023 - 06.2023
General Manager
El Paso Auto Center
06.2021 - 11.2022
Basic Peace Officer License - Law Enforcement
El Paso Community College
High School Diploma -
Canutillo High School