Michael Scott Abraham
Chesapeake,VA
Summary
Seeking to obtain a position where I can utilize my knowledge acquired from my degree work and gain practical experience by performing various duties.
Overview
9
9
years of professional experience
Work History
Inbound Sales Associate/Emergency Response Specialist
Sutherland Global
12.2020 - Current
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Answered questions about store policies and addressed customer concerns.
- Greeted customers and helped with product questions, selections, and purchases.
- Handled customer inquiries of varying types (i.e. service requests, billing questions, energy conservation advice, etc.)
- Responsible for responding to gas leak emergencies promptly and efficiently, ensuring the publics safety, and mitigating potential hazards.
DoorDash Inc
07.2020 - Current
- Deliver food from local restaurants to customers across Norfolk, VA including the airport, hotels, hospitals, and other large corporations.
Hair of the Dog Eatery
10.2017 - 07.2018
- Server
- Provide customer service to restaurant patrons
- Assist guests in order selection by promoting specific menu items and specials
- Count tips for employees, stock the cash register, close the restaurant.
Server
Applebee’s International Inc
04.2014 - 01.2015
- Communicated clearly and positively with coworkers and management
- Maintained high standards of customer service during high-volume, fast-paced operations
- Built loyal clientele through friendly interactions and consistent appreciations
Education
Degree - Information Systems and Technology
Old Dominion University
Norfolk, VABachelor of Science - Business Administration
Strome College of Business
Sports - Management
Marshall University, College of Health Professions
Huntington, WVSkills
- Technical Skills:
- Microsoft Office, Java, Minitab, Microsoft Visual Studios/C, Mac OS
- Excellent verbal and written communication skills and a strong multitasker
- Active listener and can leverage probing question skills to provide resolutions
- Relevant Coursework Completed:
- Public Speaking
- Systems Analyst and Design
- Business Policy and Strategy
Timeline
Inbound Sales Associate/Emergency Response Specialist
Sutherland Global
12.2020 - Current
DoorDash Inc
07.2020 - Current
Hair of the Dog Eatery
10.2017 - 07.2018
Server
Applebee’s International Inc
04.2014 - 01.2015
Degree - Information Systems and Technology
Old Dominion University
Bachelor of Science - Business Administration
Strome College of Business
Sports - Management
Marshall University, College of Health Professions
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