Michael Sheib

Maintains all mail accounts, including but not limited to mail meter, Business Reply, Business Entry, Presorted and International Mail.

• Responsible for maintaining FedEx and UPS Accounts
• Initiated change in vendors which led to $40,000 of savings in postage and other mailing materials over a period of 30 months.
• Created RFPs for last three mail meter machines used by the Washington College of Law.
• Received Dean's Most Creative Proposal Award in May 2007 in recognition of cost cutting measures.
• Communicates with all departments at WCL to ensure their mail needs are served in the most efficient and cost effective manner.
• Supervised a staff of three including a full time AU staff member.
• Created training and procedure manuals and videos for training staff to complete department functions.
• Provided service to customers during Covid-19 closure without interruption, including services not ordinarily provided by Mail Services.

• Responsible for mail delivery to 3500 undergraduate students at American University
• Coordinated with Residential Life and the Registrar to create an accurate and reliable student database
• Experienced a 40% reduction in student complaints year to year
• Created a training program for residence hall staff to process packages
• Designed the student section of the AU Mail Services webpage.
• Designed and distributed written materials for students
• Educated students and parents at student orientation as to mail services at American University
• Provided service to customers during antrax scare without interruption.