Efrain Ruelas
Las Vegas,NV
Summary
Dynamic and results-driven Mail Carrier with USPS, adept at optimizing mail sorting and delivery tracking. Proven ability to resolve customer concerns through effective interpersonal communication. Skilled in vehicle inspections and employee training, ensuring compliance with safety regulations while enhancing team performance. Committed to delivering exceptional service within tight deadlines.
Overview
12
12
years of professional experience
Work History
Mail Carrier
USPS
Las Vegas, Nevada
04.2013 - 07.2025
- Delivered mail and packages to residential and business addresses efficiently.
- Sorted incoming and outgoing mail for accurate distribution.
- Maintained detailed records of deliveries and pickups throughout the day.
- Trained carriers on operational procedures as an on-the-job training instructor.
- Operated postal vehicles safely in compliance with traffic regulations.
- Provided exemplary customer service by addressing inquiries and concerns.
- Collaborated with team members to enhance delivery processes effectively.
- Conducted regular vehicle inspections to uphold safety standards.
Education
High School Diploma -
Clovis School
Clovis, CA06-1986
Skills
- Mail sorting: preparation of mail by street and zip code, loading on the postal vehicle for daily delivery
- Delivery tracking: using a hand tracking device to track first class mail, express packages, and parcels
- Problem solving: find and resolve problems or concerns about customers' mail or parcel issues
- Vehicle inspections: perform daily inspections on vehicles for any problems that can affect the daily delivery, like seatbelt malfunction, broken mirrors, or engine malfunctions
- Interpersonal communication: able to communicate with customers in English and Spanish on a daily basis
- Time management: manage workload to provide excellent customer service and delivery of all mail and packages within scheduled timeframe
- Employee training: train carriers on the basis of delivery, first class, second class, and registered mail, including parcels, using scanning devices
- Parcel handling: be sure to handle parcels in a safe manner, like bending your knees or using second hands following OSHA regulations
Languages
English
Professional
Spanish
Native/ Bilingual
Affiliations
- I enjoy traveling, both within the United States and Internationally
- I am an avid sports fan, including football, baseball and soccer
- Spending quality time with family and friends is also important to me
References
References available upon request.
Timeline
Mail Carrier
USPS
04.2013 - 07.2025
High School Diploma -
Clovis School