Michael T. Nguyen
ROMTech
Houston,TX
9
years of professional experience
1
Certification
Enthusiastic and determined individual seeks to further career in the Health and Technology Industry, while building on over 30 years in Customer Service, at a company that fosters a passion for changing people's lives towards physical wellbeing.
Work History
Patient Onboarding Specialist (Remote)
3 Years- Remotely trained and educated patients on proper use of company's flagship physical therapy device
- Received consistent positive feedback from patients for outstanding care and attention to detail
- Accurately organized data into EHR systems, while maintaining compliance to HIPPA regulations
- Collaborated with team members at all levels to ensure patients' smooth transition to recovery
Faculty Manager/Personal Trainer
11 Months- Explained exercise modifications and contraindicated movements to participants with history of injury.
- Motivated clients to stay on track with fitness goals with positive and friendly approach.
- Educated customers on preventive care, nutrition, fitness, stress management, and ergonomics.
- Maintained up-to-date knowledge of fitness training methods to inform approach.
General Manager
3 Years 10 Months- Interacted with customers to ensure their needs were being met with the highest standard.
- Communicated with owners and managers to insure overall cohesion of work flow.
- Insured hiring, training, scheduling, and conflict resolution among all employees.
- Responsible for daily operations, opening/closing procedures, and handling of daily sales.
Bartender
3 Years 1 Month- Provided excellent and efficient customer service with superior communication skills.
- Served high customer volumes during special events, nights, and weekends.
- Was assertive in organizing and maintaining cleanliness of bar and lounge area.
Education
Bachelor of Arts - Asian American Studies
Skills
Service-Orientation
Communication
Customer Relationship Management
Social Perceptiveness
Critical Thinking
Leadership Ability
Certification
- Certified Personal Trainer, National Academy of Sports Medicine
- Adult First Aid/CPR/AED, American Red Cross
Timeline
Patient Onboarding Specialist (Remote)
ROMTech
10.2023 - CurrentRead More
Faculty Manager/Personal Trainer
The Perfect Workout
10.2022 - 09.2023Read More
General Manager
Izakaya Japanese Restaurant
10.2018 - 08.2022Read More
Bartender
Cabin Bar and Lounge
09.2015 - 10.2018Read More
University of California, Santa Barbara
Bachelor of Arts from Asian American Studies
Read More