Michael Todd Cooper
San Jacinto,CA
Summary
At PepBoys, an ASE Master Technician of the year, I streamlined repair processes and leveraged advanced diagnostics to enhance shop productivity. With a strong work ethic and problem-solving prowess, I increased customer retention through exceptional service and expertise in automotive electronics and overall vehicle repair.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Automotive Master Technician
PepBoys
12.1993 - Current
- Streamlined repair processes for increased efficiency and faster turnaround times.
- Repaired various makes and models of vehicles, demonstrating adaptability in the face of diverse challenges within the automotive industry.
- Provided exceptional customer service while explaining complex issues in layman''s terms to build trust with clients.
- Increased repeat business through consistent delivery of high-quality workmanship and excellent customer relations.
- Enhanced shop productivity by expertly utilizing diagnostic equipment and specialized tools for precise repairs.
- Troubleshot electrical systems effectively, restoring functionality while minimizing costs for customers whenever possible.
- Ensured quality control by thoroughly inspecting completed repairs before returning vehicles to customers.
- Achieved ASE Master Technician status through dedication to professional development and continuous learning.
- Chosen the ASE Master Technician of the year in 2022.
- Currently hold 11 ASE certifications, Automotive Master technician, Advance level engine performance, Truck technician, and Parts specialist.
- Maintained a clean, safe work environment by enforcing strict adherence to safety protocols and guidelines.
- Mentored junior technicians, sharing knowledge of advanced diagnostic techniques and repair procedures.
- Trained and coached junior employees for various types of repairs, including brakes, suspension, air conditioning, electrical diagnostics, and engine performance.
- Performed comprehensive multi-point inspections during routine maintenance checks ensuring optimal vehicle performance.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Analyzed vehicle data using advanced diagnostic equipment.
- Serviced air conditioning systems, changed and topped off fluids and completed maintenance inspections.
- Performed safety and emissions inspections.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
- Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
Education
Electronic Engineering
Cuyamaca College
El Cajon, CASkills
- Brake Systems
- Tire Services
- Engine repair
- Drivetrain Repair
- Suspension Systems
- Computerized Equipment
- Advanced Diagnostics
- Automotive Electronics
- Emissions Control
- Electrical Systems
- Hybrid Systems
- Strong Work Ethic
- Problem-Solving
- Troubleshooting skills
- HVAC Systems
- ASE Certification
- Roadside Repair
- Willing to Learn
Certification
ASE CERTIFIED A1 - A8, T5, L1, P2.
SMOG CERTIFIED for testing and repair
AIR CONDITIONING CERTIFIED 609 license
Timeline
Automotive Master Technician
PepBoys
12.1993 - Current
Electronic Engineering
Cuyamaca College