Michael Yawn
Helena,Georgia
Summary
Accomplished Multi-Line Insurance Agent from American National Property And Casualty Company, adept in insurance sales expertise and interpersonal abilities. Excelled in client needs analysis and policy knowledge, significantly enhancing customer satisfaction and sales opportunities. Adept at building trust with clients, providing guidance and financial advice, and delivering outstanding service.
Overview
30
30
years of professional experience
Work History
Multi-Line Insurance Agent
American National Property And Casualty Company
01.2014 - Current
- Managed a diverse portfolio of personal lines, commercial lines, life policies and financial products for varied clientele demographics.
- Assessed client needs comprehensively using fact-finding techniques during consultations for accurate policy recommendations.
- Increased customer satisfaction by providing personalized insurance solutions tailored to individual needs.
- Conducted regular follow-up communication with clients to ensure their satisfaction while identifying additional sales opportunities.
- Conducted comprehensive policy reviews to ensure clients were adequately protected against potential risks.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Maintained high standards of customer service by building relationships with clients.
- Conducted annual reviews of existing policies to update information.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
Quality Control Specialist
Dynamic Paint Solutions
02.2010 - 12.2013
- Inspected finished goods to verify conformance with customer specifications and company quality standards.
- Initiated process improvements that led to reduced waste and increased production efficiency.
- Reviewed technical documents such as specifications and drawings, maintaining accuracy and compliance with industry regulations.
- Updated inspection journals and daily summary logs with quality-related data.
- Managed internal audits effectively, leading to successful ISO certification renewals without major findings or delays in timeline.
- Performed standard first article inspections and random sampling inspections to verify adherence to customer standards.
- Educated employees on specific QA standards and confirmed maintenance of standards.
CAD Drafter/Designer/Sales Agent
Pace American/ Optima Industries
10.1994 - 01.2010
- Maintained organized digital libraries of completed drawings and associated files for easy access during construction phases or future reference.
- Created designs and blueprints using AutoCad according to customer specifications, timelines and supply inventories.
- Reduced errors in design drawings by conducting thorough quality checks before final submission.
- Modified designs to correct operating deficiencies and reduce production problems.
- Created CAD models and drawings for Car Hauler/Motorhome designs.
- Consulted with dealerships about customer orders as well as orders for their inventory.
- Helped Dealers generate sales for their businesses through referrals and trade show inquiries
Education
Certificate in Architectural Drafting And AutoCad - Architectural Drafting Technology
Ben Hill Irwin Technical College
Fitzgerald, GA11.1994
Skills
- Goal-Oriented
- Insurance sales expertise
- Interpersonal abilities
- Negotiation and Persuasion
- Customer Service
- Licensed Insurance Agent
- Quotes and sales
- Customer follow-up
- Client needs analysis
- Policy Knowledge
Hobbies include:
In my off time I enjoy spending time with family as well as enjoying the outdoors by hunting and fishing. I also help with a Non-profit organization called Kourageous Outdoor Kids. We help kids with cancer and other life altering diseases and disabilities experience the outdoors through hunting and fishing adventures.
Timeline
Multi-Line Insurance Agent
American National Property And Casualty Company
01.2014 - Current
Quality Control Specialist
Dynamic Paint Solutions
02.2010 - 12.2013
CAD Drafter/Designer/Sales Agent
Pace American/ Optima Industries
10.1994 - 01.2010
Certificate in Architectural Drafting And AutoCad - Architectural Drafting Technology
Ben Hill Irwin Technical College
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