Jeannette Sheldon

• Ensured compliance with all federal/state regulations as well as company policies while managing daily operations of the insurance agency.
• Increased client retention by consistently providing exceptional customer service and maintaining strong relationships.
• Responded promptly to customer inquiries, addressing concerns and providing knowledgeable guidance on various insurance matters.
• Boosted agency visibility through targeted marketing campaigns, enhancing brand awareness and attracting new customers.
• Conducted periodic reviews of clients'' insurance portfolios to identify gaps in coverage and offer appropriate solutions.
• Oversaw agency financial management activities including budgeting, forecasting, expense tracking, revenue generation strategies development.
• Developed comprehensive insurance policies tailored to clients'' unique needs, resulting in increased satisfaction and loyalty.
• Mentored junior agents to enhance their sales skills and industry knowledge, fostering a high-performance team environment.
• Collaborated with underwriters in creating customized insurance packages suited to the specific requirements of both individual and corporate clientele.
• Expanded agency operations by identifying new market opportunities and implementing strategic growth initiatives.
• Streamlined internal processes for greater efficiency, improving overall agency performance and profitability.
• Led efforts to maintain a positive work environment that fostered employee engagement, collaboration, and job satisfaction.
• Enhanced team productivity by implementing efficient workflows, training programs, and performance management systems.
• Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.

• Presented concise evaluation reports to management, supporting strategic decision-making processes.
• Provided valuable input during proposal writing processes, contributing to successful project acquisitions for the organization.
• Maintained a high degree of professionalism when dealing with sensitive information or challenging situations during the course of an evaluation.
• Facilitated knowledge sharing among colleagues by presenting key insights from completed evaluations at internal meetings.
• Conducted regular reviews of existing evaluation frameworks, identifying areas for improvement or adaptation based on changing circumstances or needs.

As the Dean of Education led the department from 127th out of 135 schools to number 5 out of 135 schools.

Decreased attrition from 13.27% to 3.89% in 6 months.

Increased student satisfaction results from 3.89% to 4.36%. Received Dean of the Quarter for the March 2016 quarter and the Student Excellence award for the June 2016 quarter and Dean of the year in 2014, 2015 and 2016.

Ensured proper evaluation of incoming transfer credits and their application to the student data system.

Provided student academic progress advising including academic and financial aid probation and conducted suspensions as necessary.

Conducted new student orientations..

As Director of Education was responsible for the education department including scheduling, student registration and all student records including recording attendance, entering grades and preparing transcripts.

Was ultimately responsible for proper evaluation of incoming transfer credits and their application to the student data system. Provided student academic advising of their academic progress including academic and financial aid probation Conducted new student orientations.

Developed a leadership training success program in our campus that soon became adopted in our region to encourage and support all faculty and staff for advancement in their career. Managed a student ambassador program that assisted and supported fellow students and promoted positive campus morale.

Wrote an ABHES Program Effectiveness Plan for the campus for programmatic accreditation by ABHES for the Medical Assistant program and participated in the development of the curriculum to ensure accreditation compliance which resulted in 0 findings.

As the Academic Dean managed 6 Program Directors, an Associate Dean, a Student Services Coordinator, and a team of 32 Instructors.

Achieved 98% student satisfaction percentages, 84% completion rate and a 93% placement rate.

Attendance percentages increased 7% across the board, most notably in the Medical Assistant Program.

Created a training program for new Instructors and Program Directors in their daily duties and performed monthly training of all staff members in the education department.

Designed a grade book for instructors used to manage students’ grades and automatically complete mid-term evaluations and final evaluations for students which was adopted nationally in all Programs.

Managed a reentry program that was #1 of all schools. Maintained supply and inventory budgets. Ensured complete compliance with accrediting bodies.

Scheduled student’s classes, advised on career directions, and carried out disciplinary actions.

Wrote and implemented the curriculum for the dental assisting, medical assisting, and dental hygiene program ensuring ACCSC, ABHES, and DANB requirements were all met.