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Michal J. Howard
Lake Mills,USA
Work Preference
Summary
Dynamic customer service professional dedicated to achieving exceptional results through effective problem-solving and innovative solutions. Proven expertise in resolving complex customer issues, managing communications, and adapting to evolving needs in fast-paced environments. Recognized for reliability and outstanding interpersonal skills, fostering positive relationships that enhance customer satisfaction. Committed to driving impactful improvements in customer service operations while delivering an unparalleled experience that exceeds expectations.
Overview
1
1
Certification
13
13
years of professional experience
Work History
Associate Personal Banker
WELLS FARGO BANK
Albert Lea, MN
11.2025 - Current
- Educated clients on mobile and online banking solutions while identifying opportunities to cross-sell banking products.
- Investigated, informed and assisted clients in resolving fraud issues to help protect both the client and companies’ interests.
- Resolved complex customer account issues, ensuring compliance with Wells Fargo risk management policies and protecting the bank from potential losses.
- Cultivated strong relationships with clients to identify financial needs and provide tailored solutions.
Player Development Manager
DIAMOND JO CASINO
Northwood, IA
10.2023 - 09.2025
- Developed and implemented comprehensive player development strategies to enhance guest engagement.
- Analyzed player data to identify trends, preferences, and opportunities for targeted marketing initiatives.
- Facilitated both guest and employee issue resolutions.
- Coordinated training programs for staff to improve service delivery and foster strong customer relationships.
- Managed loyalty program enhancements, increasing retention rates through personalized rewards systems.
Laboratory Courier
CENTRAL DELIVERY SERVICE
Ankeny, IA
04.2020 - 08.2023
- Coordinated efficient delivery of laboratory samples to ensure timely processing.
- Maintained accurate records of shipments and deliveries for compliance and tracking purposes.
- Implemented safety protocols for handling and transporting sensitive materials.
- Developed relationships with laboratory staff to improve communication regarding delivery needs.
Player Development Casino Host
DIAMOND JO CASINO
Northwood, IA
07.2014 - 03.2020
- Developed relationships with regular players, encouraging loyalty and repeat visits.
- Assisted in resolving guest issues to the satisfaction of both the guest and business needs.
- Engaged in various gaming activities, enhancing customer experience and satisfaction.
- Monitored player behavior to identify potential issues or concerns, ensuring a safe environment.
Retail Sales Associate/Manager Trainee
VERIZON WIRELESS
Mason City, IA
05.2013 - 07.2014
- Provided exceptional customer service by addressing inquiries and resolving issues efficiently.
- Assisted in inventory management, ensuring accurate stock levels and timely replenishment.
- Collaborated with team members to execute promotional campaigns effectively.
- Consistently met personal sales goals through proactive engagement with customers and upselling techniques when appropriate.
Education
Diploma -
Centerville High School
Centerville, IA01-2005
Skills
- Proficient in Office and Adobe tools
- Proficient in managing multiple tasks
- Skilled at acquiring new knowledge swiftly
- Efficient individual and team contributor
- Cultivating strong partnerships
- Enhancing client satisfaction
- Organizational time strategies
- Analytical decision-making
- Clear and concise communication
- Complex Problem-solving
- Effective sales strategies
- Key performance indicators
Certification
- CNP - Certified Notary Public
Timeline
Associate Personal Banker
WELLS FARGO BANK
11.2025 - Current
Player Development Manager
DIAMOND JO CASINO
10.2023 - 09.2025
Laboratory Courier
CENTRAL DELIVERY SERVICE
04.2020 - 08.2023
Player Development Casino Host
DIAMOND JO CASINO
07.2014 - 03.2020
Retail Sales Associate/Manager Trainee
VERIZON WIRELESS
05.2013 - 07.2014
Diploma -
Centerville High School