Kathryn Bouchard
Zephyrhills,FL
Summary
Efficient professional with 17.5+ years of experience in the banking industry to seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management, and problem-solving skills.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Associate Personal Banker
Wells Fargo Bank, N.A.
11.2018 - Current
- Determine customers' financial needs and prepare proposals to show benefit of services that address those needs.
- Established and maintained relationships with individuals or business customers or provide assistance with problems these customers may encounter.
- Prepared loan applications
- Monitored customer accounts to detect and investigate irregularities or suspicious activity.
- Maintained customer records and updated account information.
- Assist customers with inquiries and complaints
Lead Teller
Wells Fargo Bank, N.A.
05.2006 - 11.2018
- Lead a team of tellers to ensure customer service standards are met and exceeded
- Managed daily bank operations by processing customer transactions and providing exceptional customer service.
- Provide guidance, training, and support to tellers
- Recognized and prevented fraudulent activities and suspicious transactions.
- Monitor daily transactions for accuracy and compliance with bank policies and bank procedures.
Education
High School Diploma -
Hernando High School/Adult Education
Brooksville, FL05.2001
Skills
- Microsoft Office Suite
- Adobe Acrobat
- Risk Management
- Regulatory Compliance
- Relationship Management
- Team Development
- Self Development
- Strategic Thinking
Certification
- Notary Public
- NMLS
Timeline
Associate Personal Banker
Wells Fargo Bank, N.A.
11.2018 - Current
Lead Teller
Wells Fargo Bank, N.A.
05.2006 - 11.2018
High School Diploma -
Hernando High School/Adult Education
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