MICHALA ARELLANO HERNANDEZ
Indiana
Summary
Known for providing memorable and detailed care to patients, fast learner and extremely compassionate with above and beyond patient focused care. Extensive experience in healthcare with demonstrations of strong communication skills in fast paced environments. Skilled in patient interactions while being detail oriented and knowledgeable with strong organization skills. Focused on delivering high-quality care to patients of all backgrounds while protecting patient safety and promoting patient satisfaction with facility services and families. Proven ability to handle multiple tasks effectively and efficiently.
Overview
7
7
years of professional experience
Work History
Chiropractic Assistant
Natural Health Family Chiropractic
10.2020 - Current
- Check patients in and out, collect patient payment, assist with scheduling appointments
- Prepared examination rooms with necessary equipment, promoting efficient appointment flow while prioritizing sanitation protocols.
- Assist with front office duties; including emails, phones, customer service, insurance information, patient information
- Perform exams for the Doctors, such as Range of Motion and medical history, recording all doctor notes.
- Perform spinal x-rays per doctor orders, with a state x-ray license
- Educated patients on chiropractic care benefits, resulting in increased referrals and new client acquisition.
- Developed strong rapport with patients leading to high levels of trust and satisfaction, fostering long-term relationships.
Patient Care Technician/Multi Skilled Technician
St Joe Regional Medical Center
03.2024 - 11.2024
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
- Performed blood draws, EKGs, and other diagnostic tests accurately and efficiently for prompt analysis by healthcare professionals.
- Provided high-quality personal care to patients, promoting comfort and dignity during their hospital stay.
- Contributed to a positive patient experience by keeping rooms clean, organized, and well-stocked with supplies.
- Fostered strong relationships with colleagues, contributing to a collaborative work environment that prioritized teamwork among staff members.
CNA
Elara Caring Hospice
02.2020 - 11.2020
- Exhibited compassionate care and communication regarding issues surrounding death and dying
- Assisted patients with Activities of Daily Living; including, bathing, dressing, oral hygiene
- Provided emotional support to patient and families in time of need
- Monitored patient's vitals and intake/output and reported patient status
CNA
Doctors Neuropsychiatric Hospital
10.2019 - 02.2020
- Provide help to mentally or emotionally impaired individuals
- Assist patients with direct care, such as, bathing, meals, activities, and socialization
- Monitor patients in order to detect unusual behavior, and report observations to medical team
CNA/Home Health Aide
Senior1 Care
10.2018 - 07.2019
- Promoted Patient satisfaction by assisting with daily living needs such as bathing, dressing, toileting, and exercising
- Documented information in patients charts and communicated status updates to interdisciplinary care team
- Used mobility devices and hoyer equipment to safely transfer patients
CNA
Great Lakes Caring
10.2017 - 08.2018
- Documented patient behaviors and vitals to indicate any changes in patient status
- Exhibited compassionate care and communication regarding issues surrounding death and dying
- Established and maintained long-term, quality relationships with relatives of patients to effectively communicate all aspects of healthcare
- Provided assistance to patients by providing care with bathing, oral hygiene, ambulation, and transfer assistance
Education
INDIANA HOME HEALTH AIDE LICENSE -
08.2014
HIGH SCHOOL DIPLOMA - medical terminology
INDIANA CONNECTIONS ACADEMY
06.2014
CERTIFICATION IN HEALTHCARE PROGRAM -
ELKHART AREA CAREER CENTER/IVY TECH COMMUNITY COLLEGE
05.2013
Skills
- Direct Patient Care with Intake/Output Recording
- Vital Signs and Patient Observation
- Collecting Specimens with Infection Control Procedures
- Effective written and verbal communication
- Patient education
- Quick Problem Solver
- Telephone etiquette
- Medical terminology
- First aid and CPR certification
- Insurance verification and Appointment scheduling
- Data entry efficiency
- Patient flow management
Timeline
Patient Care Technician/Multi Skilled Technician
St Joe Regional Medical Center
03.2024 - 11.2024
Chiropractic Assistant
Natural Health Family Chiropractic
10.2020 - Current
CNA
Elara Caring Hospice
02.2020 - 11.2020
CNA
Doctors Neuropsychiatric Hospital
10.2019 - 02.2020
CNA/Home Health Aide
Senior1 Care
10.2018 - 07.2019
CNA
Great Lakes Caring
10.2017 - 08.2018
HIGH SCHOOL DIPLOMA - medical terminology
INDIANA CONNECTIONS ACADEMY
INDIANA HOME HEALTH AIDE LICENSE -
CERTIFICATION IN HEALTHCARE PROGRAM -
ELKHART AREA CAREER CENTER/IVY TECH COMMUNITY COLLEGE
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