Michala Curtis
Marysville
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
5
5
years of professional experience
Work History
Sales Supervisor
CDS
Plain City
10.2024 - Current
- Directed and supervised staff performance.
- Collaborated with management and executives and made strategy recommendations based on insights into sales operations.
- Motivated sales professionals by delivering positive reinforcement and constructive feedback.
- Built sales forecasts and schedules to reflect desired productivity targets.
- Supported sales team by monitoring daily operations and providing information and procedural guidance to staff.
- Monitored daily operations of sales team, including customer service, product knowledge, marketing initiatives.
- Promoted culture of customer focus, product knowledge and production solutions to build loyal customer base.
Barista
Coffee Hall
Marysville
10.2023 - 10.2024
- Supported highest standards of conduct and service to support company reputation.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Maintained high levels of customer satisfaction by efficiently handling drink orders and inquiries.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Cleaned and sanitized service or seating areas, complying to health protocols and food safety standards.
- Addressed and resolved customer concerns to maintain brand loyalty.
Cashier Trainer
Home Depot
Marysville
03.2020 - 07.2023
- Directed and supervised staff performance.
- Assisted with training new cashiers and customer service team members to increase speed of onboarding.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Used Point of Sale register system to complete transactions.
- Identified opportunities for cross-training among staff members so that they could provide assistance where needed within the store environment.
- Trained cashiers in customer service best practices, such as greeting customers with a friendly smile and providing excellent service.
Education
High School Diploma -
Marysville High School
Marysville, OH05-2019
Skills
- Sales expertise
- Exceptional communication
- Floor operations and displays
- Customer relationship building
- Inventory control
- Product demonstration
- Customer service
- Marketing
- Brand awareness
- Event management experience
- Team leadership qualities
- Mind for marketing
- Sales
- Product awareness
- Promotional awareness
Affiliations
I run a small business selling earrings that I handcraft. I market my business online and sell my products in multiple local gift shops. I enjoy selling my jewelry products at local markets throughout the summertime and have many repeat customers who oftentimes ask for custom made jewelry.
Timeline
Sales Supervisor
CDS
10.2024 - Current
Barista
Coffee Hall
10.2023 - 10.2024
Cashier Trainer
Home Depot
03.2020 - 07.2023
High School Diploma -
Marysville High School