Michala James
Atlanta,GA
Summary
Experienced Medical Assistant with extensive knowledge of medical regulations and policies. Offers strong dedication to informed patient care, administrative excellence and confidentiality. Exceptional performance with little to no supervision at individual and team levels.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Medical Assistant (CSR)
Piedmont Urgent Care By Wellstreet
Sandy Springs, GA
11.2023 - Current
- Administered injections, medications and treatments as directed by the physician.
- Provided assistance to medical staff in performing minor surgical procedures.
- Operated x-ray and electrocardiogram (EKG) to administer diagnostic tests.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
- Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
- Collected, labeled and stored laboratory specimens properly prior to testing.
Medical Assistant
The Kaufmann Clinic
Atlanta
06.2020 - 11.2023
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Performed medical records management, including filing, organizing and scanning documents.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Completed EKGs and other tests based on patient presentation in office.
- Oriented and trained new staff on proper procedures and policies.
Customer Service Representative
Spectrum
Cincinnati, OH
05.2018 - 06.2020
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Tracked customer service cases and updated service software with customer information.
- Investigated and resolved customer inquiries and complaints quickly.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Promoted available products and services to customers during service, account management, and order calls.
Education
Bachelor of Science - Criminal Justice
Georgia State University
Atlanta, GA12-2024
Associate of Science - Health Sciences
Georgia State University
Atlanta, GA12-2022
Skills
- Pulmonary Function Tests (PFTs)
- Proper Sterilization Techniques
- Electrocardiogram (EKG)
- Injections
- Insurance Verification
- HIPAA Compliance
- Medical Office Administration
- Patient Scheduling
- EMR / EHR
- Outpatient Care
- Inventory Oversight
- Medical Billing and Coding
- OB/GYN Procedures
- Specimens Collection and Processing
- Direct Patient Care
- Phlebotomy
- Procedure Assistance
- CPR
- Emergency Response Preparedness
- Wound care
Certification
- CMA - Certified Medical Assistant
Timeline
Medical Assistant (CSR)
Piedmont Urgent Care By Wellstreet
11.2023 - Current
Medical Assistant
The Kaufmann Clinic
06.2020 - 11.2023
Customer Service Representative
Spectrum
05.2018 - 06.2020
- CMA - Certified Medical Assistant
Bachelor of Science - Criminal Justice
Georgia State University
Associate of Science - Health Sciences
Georgia State University
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