Michale Graham

Glasford,IL

Summary

Dynamic professional with a proven track record at AutoZone, driving a 23% sales increase through strategic promotions and exceptional customer service. Skilled in retail inventory management and team leadership, adept at optimizing operations and enhancing customer satisfaction while ensuring compliance with safety regulations. Committed to fostering a positive work environment and delivering results.

Professional driver with significant experience in commercial delivery. Consistently ensures timely and accurate deliveries while maintaining high safety standards. Strong focus on teamwork and adaptability, ensuring seamless operations even in dynamic environments. Skilled in route planning, vehicle maintenance, and customer service, always prioritizing efficiency and reliability.

Overview

years of professional experience

Work History

Commercial Delivery Driver

Community Wholesale Tire

05.2021 - Current

Enhanced delivery efficiency by optimizing routes and adhering to strict schedules.
Assisted with warehouse organization when not on delivery routes, contributing to overall operational efficiency.
Provided exceptional customer service during deliveries, fostering positive relationships with clients while representing the company professionally.
Collaborated effectively with dispatch teams to ensure accurate delivery information, addressing any discrepancies immediately.
Increased overall safety by strictly adhering to traffic laws, DOT regulations, and company policies at all times.
Kept the delivery vehicle clean and organized, ensuring that equipment and supplies were readily available for efficient operation.
Resolved minor mechanical issues independently as needed to minimize downtime due to maintenance needs.
Safeguarded company assets by conducting thorough pre-and post-trip inspections of the delivery vehicle, identifying any issues promptly.
Participated in regular safety meetings led by management staff members reinforcing best practices within the industry contextually relevant material provided.
Utilized navigation tools effectively for optimal routing, reducing travel time between stops significantly.
Trained new drivers on company protocols, safety procedures, and effective route planning techniques for seamless integration into the team.
Promoted a clean driving record by avoiding accidents or violations while on duty as a Commercial Delivery Driver.

Store Manager of Operations

AutoZone

03.2012 - 04.2021

Increased sales by 23% with special displays and promotions.
Increased store traffic by organizing engaging events and promotions that appealed to target customers.
Coordinated with regional management on strategic planning initiatives aimed at improving store performance within the district or territory as a whole.
Oversaw the implementation of new technology solutions for efficient inventory tracking, data analysis, and overall store operations enhancement.
Enhanced customer satisfaction by resolving issues promptly and maintaining a clean, organized store environment.
Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Managed budget allocation for staffing, inventory, and other operational expenses to maximize profitability.
Optimized staff scheduling to accommodate peak business periods without compromising quality of service or employee satisfaction.
Managed overall visual merchandising efforts within the store location while adhering to corporate standards and guidelines, ensuring a consistent brand image across all marketing materials.
Assisted with hiring, training and mentoring new staff members.
Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

Education

GED -

John Wood Community College, Quincy, IL

05-1995

Skills

Safe driving practices
Warehouse operations
Defensive driving techniques
Adaptable to weather conditions
GPS and route planning
DOT compliance

Performance appraisals
Employee training
Point of sale systems
Loss prevention procedures
Team leadership and coaching
Retail inventory management

Timeline

Commercial Delivery Driver - Community Wholesale Tire

05.2021 - Current

Store Manager of Operations - AutoZone

03.2012 - 04.2021

John Wood Community College - GED,