Michalene Facenda
Crystal Lake,IL
Summary
Hardworking, reliable and dedicated. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
32
32
years of professional experience
Work History
BHT
Harmony Ridge Recovery Center
12.2022 - 09.2023
- Built and maintained positive staff relationships to promote teamwork and better serve clients.
- Completed documentation for every incident and forwarded to correct personnel for review.
- Conducted client rounds to check on residents.
- Recognized individuals under influence of drugs or alcohol and typical behaviors associated with each.
- Performed client intake procedures according to internal standards for new admissions.
Medical Assistant
Highlands Oncology
02.2015 - 09.2022
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Collected and documented patient medical information such as blood pressure and weight.
Scheduling Coordinator
Loyola University Medical Center
10.1992 - 12.2015
- Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
- Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
- Communicated scheduling changes to staff members, implementing proof-of-receipt to reduce errors.
- Developed strong working relationships with management and executive team through effective scheduling and communication skills.
- Implemented time-blocking and schedule notifications to optimize time management.
Caregiver
FirstLight HomeCare
McHenry, IL
11.2023 - Current
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Managed time efficiently in order to complete all tasks within deadlines.
- Assisted patients with daily living activities, promoting independence and dignity.
- Enhanced patient satisfaction by providing compassionate and attentive care.
Education
Nursing Assistant Certification -
Petra College
Springdale06.2018
High School Diploma -
Addison Trail High School
Addison, IL06.1992
Skills
- Time Management
- Effective Communication
- Great Customer Service
- Charting and Clinical Documentation
- Patient Observation
- Medical Terminology Knowledge
- HIPAA Requirements
Accomplishments
- Collaborated with team of 10 in the development of Project of Excellence.
Timeline
Caregiver
FirstLight HomeCare
11.2023 - Current
BHT
Harmony Ridge Recovery Center
12.2022 - 09.2023
Medical Assistant
Highlands Oncology
02.2015 - 09.2022
Scheduling Coordinator
Loyola University Medical Center
10.1992 - 12.2015
Nursing Assistant Certification -
Petra College
High School Diploma -
Addison Trail High School
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