Michalina Krauzowicz
Palos Hills,IL
Summary
Nationally Certified, bilingual English/Polish phlebotomist with a comprehensive understanding of compliance and safety protocols. Proficient in blood collection techniques, including venipuncture and capillary methods, as well as conducting vitals, urinalysis, and first aid/CPR. Dependable, responsible, and punctual with a strong work ethic and professional demeanor. Exceptional customer service and communication skills, delivering compassionate care to diverse patient populations. Recognized for maintaining a respectful and patient-centered approach in all interactions. Eager to grow with your company and contribute to its success.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Uber driver/Independant driver
Uber/Lift
Chicago, IL
12.2017 - Current
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
Restaurant Supervisor
Janosik, Prime Time
Hickory Hills, IL
06.2016 - 12.2024
- Handled guest complaints professionally, resolving issues to enhance overall satisfaction levels.
- Improved customer satisfaction by ensuring consistent quality of food and service.
- Coordinated team members with focus on productivity, efficiency and enhancing customer experience.
- Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
Waitress
Restaurant/Caffee
Hickory Hills, IL
06.2016 - 12.2024
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Private Wound Care
Ralph Zbieralski
Chicago, IL
04.2015 - 12.2019
- Identified areas for improvement with direct observation of service delivery.
- Developed training materials by creating comprehensive guides and resources for new waitstaff.
- Enhanced customer satisfaction with guidance on menu knowledge and recommendations.
- Coordinated team-building activities to strengthen communication among waitstaff.
Education
In School - Radiologic Technology
Moraine Valley Community College
Palos Hills, IL06-2028
Phlebotomy Technician -
Star Academy
Hickory Hills, IL01-2025
Bachelor of Science - Physical Therapist
Panstwowa Podhalaska Wyzsza Szkola Zawodowa
Nowy Targ, Poland06-2008
Skills
- Nationally Certified dedicated Bilingual phlebotomist
- Comprehensive understanding of compliance and safety
- Proficient in blood collection by venipuncture and capillary
- First Aid and CPR
- Vitals
- Urinalysis
- Dependable, responsible, punctual and respectful
- Strong work ethic
- Exceptional customer service and communication skills
- Professional appearance
Certification
- First Aid Certification
- Basic Life Support Certification (BLS) exp. 1/27
- National Health career Association- NHA exp. 2/27
- Phlebotomy Technician exp. 1/27
Languages
English
Native or Bilingual
Polish
Native or Bilingual
Slovak
Professional Working
Spanish
Limited Working
Timeline
Uber driver/Independant driver
Uber/Lift
12.2017 - Current
Restaurant Supervisor
Janosik, Prime Time
06.2016 - 12.2024
Waitress
Restaurant/Caffee
06.2016 - 12.2024
Private Wound Care
Ralph Zbieralski
04.2015 - 12.2019
In School - Radiologic Technology
Moraine Valley Community College
Phlebotomy Technician -
Star Academy
Bachelor of Science - Physical Therapist
Panstwowa Podhalaska Wyzsza Szkola Zawodowa
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