Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

MICHAYLA MITRI

Chesterland ,OH

Summary

Crew Trainer with over 8 years of successful experience in food safety/prep and multitasking positions. Looking for new professional opportunities that will allow advancement. An outgoing personality with a hands-on, creative approach. Working with managers to hone in on specific requirements is second nature. With a charismatic style and insightful approach, creates an authoritative and clear communicator. Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements. Team building, Heavy-lifting equipment, Supervision Relationship development, Employee training, and Problem resolution are some qualifications that were picked up from job experience.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Certified Crew Trainer

McDonald's Restaurant
06.2016 - Current
  • Taught new team members correct procedures for all areas of operations.
  • Sets positive examples for team members by providing high-quality, efficient service.
  • Greeted customers with warm energy and provided friendly service to professionally handle every need.
  • Trained other employees in customer service, food safety, and performance requirements.
  • Designed and executed training programs for new and existing crew members to provide knowledge, skills, and techniques for performing tasks.
  • Studied crew members during work shifts to provide feedback and guidance in improving performance.
  • Mentored junior employees to improve performance, food safety, and customer service.

Hostess/Busser

Gino's Chesterland
10.2019 - 02.2020
  • Customer questions about hours, seating, and any restaurant information
  • Used written systems to record available tables after seating each party
  • Oversaw server balance and table turnover to ensure that customers were properly seated and satisfied
  • Entered data into systems, including payments, account information, and call logs
  • Answered calls, emails, and faxes per day, responding to customer inquiries, resolving problems, and informing customers about new products
  • Created artistic menu boards that used eye-catching decorative techniques to highlight current specials and promotions
  • Informed servers of newly seated parties for quick service
  • Organized menus, spaces, and special requests for larger guest parties and executed them
  • Was able to effectively respond to customer requests via phone and email, as well as answer questions and inquiries
  • Took phone and walk-in reservations, keeping scheduling demands and kitchen output on schedule to avoid overbooking
  • Gathered information about the size of the guests' party, led them to their seats, offered menus, and brought plates and bread to tables
  • Kept track of reservations, alerted servers and managers when large groups arrived, and set up seating
  • Conducted dining room and server checks to determine whether the dining room and servers were ready for expected customer traffic
  • Cultivated positive guest relations by managing information and coordinating quick seatings

West Geauga High School
06.2018 - 07.2018
  • Develop new, simple-to-use tools
  • Went to meetings to keep an eye on potential funding
  • Taught younger students how to play the clarinet
  • established strong relationships with teachers and students
  • Worked patiently with students aged from 9-12.

Education

Bachelor of Science - Marine Sciences And Aquatics

Bowling Green State University
Bowling Green, OH
04.2024

High School Diploma -

West Geauga High School
Chesterland, OH
05.2020

Skills

  • Work Planning and Prioritization
  • Food Running
  • Building Materials
  • Online Training
  • Employee Engagement
  • Team-Building Activities
  • Corrective Actions
  • Organizational Efficiency
  • Loyalty Programs
  • Work Coordination

Accomplishments


  • Experience of working for over 8 years
  • Trained and mentored new employees who were hired to fill various positions
  • Learned customer service mannerisms and how to help difficult customers with difficult situations brought upon me
  • Took care of Marine and aquatic life and maintaining fresh and saltwater aquariums
  • Took care of reptiles and maintaining cleaning and breeding habits
  • AALSO certified


Certification

AALSO certificate (Aquatic Animal Life Support Operators)

Timeline

Hostess/Busser

Gino's Chesterland
10.2019 - 02.2020

West Geauga High School
06.2018 - 07.2018

Certified Crew Trainer

McDonald's Restaurant
06.2016 - Current

Bachelor of Science - Marine Sciences And Aquatics

Bowling Green State University

High School Diploma -

West Geauga High School

Similar Profiles

CREATE PROFILE
MICHAYLA MITRI