Miche Brill
Lake Worth
Summary
Hard-driving business leader offering skill in strategic business planning and team development. Skillfully recruit and train employees at all levels to meet customer and business demands. Articulate, forward-thinking and resourceful in meeting unique needs.
Overview
28
28
years of professional experience
Work History
Cafe Bistro/Ebar Assistant Manager
Nordstrom
06.2019 - Current
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
Owner/Manager
Crystal Lake Pro Cleaners, LLC
04.2018 - 07.2024
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
- Developed key operational initiatives to drive and maintain substantial business growth.
- Handled equipment, chemicals and materials properly and with caution.
- Adhered to safety protocols, resulting in zero complaints, hazards or lost-time accidents.
- Sold business with a 4.9/5 online rating.
Fire/Life/Safety & Security Support Assistant Manager
Kemper Development Company
09.2010 - 04.2018
- Responsible for access control of a nine million square foot property.
- Assisted with bringing online a two million square foot mixed-use expansion to Lincoln Square.
- Continuous training of a staff of over forty security officers.
- Delegation of tasks for security employees.
- Meet with vendors and provide instruction and follow-up for equipment installation and repair.
- Coding invoices for Accounts Payable to process.
- Pinning of lock cores and control distribution of keys for staff/customers.
- Maintain multiple Keywatcher key management systems.
Police Officer
Seattle Police Department
05.2008 - 09.2010
- Actively patrolled assigned areas to prevent and detect crimes.
- Respond to 911 calls, secured crime scenes and gathered evidence.
- Apprehended offenders and conducted interviews and interrogations.
- Conducted crowd control for public events and protests.
- Responded quickly to suspected bomb threats and evacuated buildings to search for explosive devices.
- Managed crime scenes to protect personnel and preserve evidence.
- Gathered necessary information for court appearances and testified as a witness under oath in court.
Shift Supervisor
Starbucks Coffee
08.1996 - 11.2004
- Controlled line and crowd with quick, efficient service.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
- Constantly expanded personal knowledge of coffee styles and varieties.
Education
Basic Law Enforcement Academy / Peace Officer Certifications - Law Enforcement
Washington State Criminal Justice Training Center
Burien, WA2008
Skills
- Natural Leader
- Service-oriented
- Strong work ethic
- Staff Training/Development
- Excellent communication skills
- Financial Management
Timeline
Cafe Bistro/Ebar Assistant Manager
Nordstrom
06.2019 - Current
Owner/Manager
Crystal Lake Pro Cleaners, LLC
04.2018 - 07.2024
Fire/Life/Safety & Security Support Assistant Manager
Kemper Development Company
09.2010 - 04.2018
Police Officer
Seattle Police Department
05.2008 - 09.2010
Shift Supervisor
Starbucks Coffee
08.1996 - 11.2004
Basic Law Enforcement Academy / Peace Officer Certifications - Law Enforcement
Washington State Criminal Justice Training Center
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